Customer Support Agent

4 weeks ago

DollardDes Ormeaux, Canada Laurus Lifestyles Full time

**À propos du poste**:
Le représentant au service à la clientèle est le principal point de contact du client. Il répond efficacement à toutes les demandes des clients, assure d'excellentes normes de service et gère la facturation aux clients. En hors-saison, il aide à gérer toutes les demandes de renseignements des clients par téléphone et par courriel, le tout à partir de son domicile. En temps opérationnel, il sera affecté à un site spécifique et répondra à toutes les demandes sur place.

**Responsabilités**:

- Promouvoir la satisfaction des clients;
- Répondre aux appels téléphoniques et aux courriels des parents via hubspot et ringcentral;
- Gérer les inscriptions sur la plateforme Amilia;
- Envoyer les factures aux parents;
- Communiquer les commentaires des parents au responsable du département ainsi qu’au directeur des opérations du camp;
- Convertir un client potentiel en client acheteur.

**Qualifications**:

- Expérience avérée en matière d'assistance à la clientèle;
- Excellentes compétences en communication;
- Capacité à gérer plusieurs dossiers simultanément;
- Avoir à coeur les besoins du client;
- Avoir une notion de base en Mathématiques;
- Capacité à travailler sous pression
- Capacité d'adaptation
- Apprentissage rapide
- Être à l'aise avec un ordinateur et un téléphone
- Bilingue en français et en anglais, à l'oral et à l'écrit.

**Qualité**
- Autonomie
- Sens de l’organisation
- Écoute active
- Esprit d’analyse
- Esprit d’équipe
- L'utilisation du genre masculin a été adoptée afin de faciliter la lecture et n'a aucune intention discriminatoire_

**Job description**

**About the role**:
**Responsibilities**:

- Promotes client satisfaction
- Manages camp registrations through Amilia
- Sends invoices to parents
- Communicates parent satisfaction concerns to the Head of Customer Support and Location Camp Directors
- Convert potential client into a buying client

**Qualifications**:

- Proven customer support experience
- Excellent communication skills
- Ability to multitask
- Customer oriented
- Independent
- Active listening skills
- Basic mathematics
- Ability to work under pressure
- Team work skills
- Adaptability
- Quick learner
- Critical thinking
- Comfortable working with a computer and phone
- Bilingual in both French and English, spoken and written

**Job Types**: Full-time, Permanent, Hybrid mode

**Job Types**: Full-time, Fixed term contract, Casual, Seasonal
Contract length: 9 weeks

**Salary**: $16.50-$17.50 per hour

**Benefits**:

- Casual dress
- Company events
- On-site childcare
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 1 year (required)

Work Location: On the road

Expected start date: 2023-06-19

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