Application Support Associate

1 month ago


Toronto, Canada Sunnybrook Health Sciences Centre Full time

The Regional Base Hospital Program (RBH) under Sunnybrook Centre for Prehospital Medicine is responsible for providing medical oversight through certification, recertification, continuing education, and continuous quality improvement to approximately 3,000 paramedics who are employed by the following services:
Beausoleil First Nation Paramedic Services

County of Simcoe Paramedic Services

Halton Region Paramedic Services

Muskoka Paramedic Services

Peel Regional Paramedic Services

Rama First Nation Paramedic Services

Toronto Paramedic Services

Further, the incumbent will be responsible for overseeing the continued operation of the Centre’s education-related technical equipment, including but not limited to audio and simulation devices, computers, projectors, tablets, smartphones, and other peripheral devices.
- Excellent organizational skills
- Accountable and self-motivated
- Exceptional communication skills (both written & oral)
- A team player with customer service experience
- Flexible & can work independently

**Summary of Duties**
- Paramedic Portal of Ontario - (PPO): Moodle-based learning management system
- Aladtec: Electronic payroll/shift scheduling system
- Articulate 360 Studio: eLearning development software
- ePatch: Specialized and secure communication system utilized by paramedics and physicians
- Global rating scale management suite (GRSMS): In-house assessment and scoring system (based on Pronto forms & Google sheets) utilized for managing all aspects of an objective structured clinical evaluation (OSCE)
- SurveyMonkey/LimeSurvey
- Audio/visual equipment such as projectors, audio recording devices & other related peripheral computer devices
- Specialized support for the systems listed above includes but is not limited to:

- Provide expert assistance/guidance to end-users which include paramedics, service operators & other RBH staff
- Investigate and identify the root cause of issues within systems and implement fixes in a timely manner, escalating fatal errors to the development team and managers
- Test latest system improvements, ensuring proper permission restrictions and privacy policies are maintained
- Create and maintain operational/technical documentation for assigned systems, updating as necessary with identified knowledge gaps
- Create courses/curriculums based on the education manager’s requirements, ensuring paramedics have access during specified timeframes within PPO
- Create master schedules for Aladtec, assigning roles, minimum/maximum staffing, and assigning staff to specified skillsets
- Review and maintain the dashboard and data flow of GRSMS
- Work with managers/coordinators on new project ideas, developing ways to implement their needs into the aforementioned systems to improve efficiency and reporting
- Ensure compliance of all RBH IT/Business Systems to:

- Sunnybrook Corporate IT Policies and Procedures
- IT Working Group/IT Change Advisory Board (CAB) decisions
- Accepted good IT practices in compliance with relevant privacy impact and threat risk assessments
- Liaise with PPO Operational and Technical Working Groups: provide information; decision-making related to processes, functionality and reporting; liaise with Managers and Medical Directors for documentation and workflow review.
- Administer data and system parameters in RBH-specific IT/Business Systems. This includes but is not limited to:

- Workflows management and configurations
- Form and system functionality
- User access and permissions
- Escalate programming/database inaccuracies
- Work closely with the development team, building new tools, reports and processing end-user requests
- Monitor systems for information gaps and data quality issues from multiple sources.
- Utilize data to manage and administer various operational functions. Examples include:

- Run custom queries to track and monitor essential business deliverables.
- Report to service managers on a completion percentage of services and timelines
- Education status of all paramedics
- Scheduling, availability hours, and payroll for faculty members
- Investigate potential new technologies the team can incorporate into systems to increase workflow and efficiency
- Manage physical assets, audio-visual kits, and simulation bags for deployment, ensuring:

- The latest security patches are installed
- Physical assets are in working order
- Replacing and reporting broken items
- Assets are properly checked in and out
- Computers and equipment are operationally ready
- Assist with other business systems/RBH duties as required

**Qualifications**
- Excellent knowledge of Moodle learning management system
- 2 years of College program and 2 years related experience or 3-5 years of experience
- Proficient in MS Office (specifically Outlook, Word, Excel & PowerPoint), Adobe Acrobat Pro, Google Docs (specifically Google sheets)
- Proficient in the use of Android/IOS/Windows based devices
- Experience building ad-hoc reports using data in MS Ex



  • Toronto, ON, Canada International Executive Service Corps Full time

    You’re legendary. We’re hiring. Let’s talk! Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada. Every day, we work to deliver on our Corporate Mission Statement: “To...


  • Old Toronto, Canada International Executive Service Corps Full time

    You’re legendary. We’re hiring. Let’s talk! Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.Every day, we work to deliver on our Corporate Mission Statement: “To be...


  • Old Toronto, Canada International Executive Service Corps Full time

    You’re legendary. We’re hiring. Let’s talk! Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.Every day, we work to deliver on our Corporate Mission Statement: “To be...


  • Old Toronto, Canada International Executive Service Corps Full time

    You’re legendary. We’re hiring. Let’s talk! Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.Every day, we work to deliver on our Corporate Mission Statement: “To be...


  • Old Toronto, Canada International Executive Service Corps Full time

    You’re legendary. We’re hiring. Let’s talk! Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.Every day, we work to deliver on our Corporate Mission Statement: “To be...


  • Old Toronto, Canada International Executive Service Corps Full time

    You’re legendary. We’re hiring. Let’s talk! Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.Every day, we work to deliver on our Corporate Mission Statement: “To be...


  • Toronto, Canada Imperial PFS Full time

    You’re legendary. We’re hiring. Let’s talk! Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.” How do we do that? By empowering and encouraging our Associates to provide products...


  • Toronto, Canada Bell Canada Full time

    Req Id: 409334 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...


  • Toronto, Canada IBI Group Full time

    Company Description We are a global team of dedicated and experienced architects, engineers, planners, designers and technology professionals who share a common desire - to help our clients create livable, sustainable, and advanced urban environments. IBI Group is now proudly a part of Arcadis. Together, we are committed to improving the quality of life...


  • Toronto, Canada Canada Goose Inc. Full time

    Company Description Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to...


  • Toronto, Canada Covenant House Toronto Full time

    **Application Support Specialist** **Location Downtown Toronto** **Shift: Monday-Friday, **Hybrid** For forty years, we have maintained a steadfast dedication to our mission: supporting the vulnerable youth who come through our doors. To this day, we remain committed to this duty. Covenant House helps youth ignite their potential and reclaim their lives....


  • Toronto, Canada Covenant House Toronto Full time

    **Application Support Specialist** **Location Downtown Toronto** **Shift: Monday-Friday, **Hybrid** For forty years, we have maintained a steadfast dedication to our mission: supporting the vulnerable youth who come through our doors. To this day, we remain committed to this duty. Covenant House helps youth ignite their potential and reclaim their lives....

  • Application Support

    4 weeks ago


    Toronto, Canada Randstad Canada Full time

    One of our clients is looking for a technically skilled candidate with good problem-solving ability for the position of Application support . The candidate must understand the user's technical needs and understand their problems and implement effective solutions to them Field service management applications and other relative...

  • Application Support

    4 weeks ago


    Toronto, Canada Randstad Canada Full time

    One of our clients is looking for a technically skilled candidate with good problem-solving ability for the position of Application support . The candidate must understand the user's technical needs and understand their problems and implement effective solutions to them Field service management applications and other relative...

  • Application Support

    2 weeks ago


    Toronto, Canada Randstad Canada Full time

    One of our clients is looking for a technically skilled candidate with good problem-solving ability for the position of Application support . The candidate must understand the user's technical needs and understand their problems and implement effective solutions to them Field service management applications and other relative...


  • Toronto, Canada Bell Canada Full time

    Req Id: 408228 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...


  • Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: As the Sales Support Associate, you will provide excellence in sales support through the execution of sales business plans, activity management, sales reporting, data mining, meeting preparation, and event coordination. You will coordinate with Business Service Associate to provide a seamless service experience to advisors firms and...


  • Toronto, Canada Scotiabank Full time

    The Digital Engineering Operations team drives the overall success of the Bank's by improving Scotia Digital production services' availability, scalability, performance, and reliability. The incumbent is responsible for the maintenance, support and change control of Bank's digital channel operations. She/he will part of a team of that will be responsible...

  • Application Support

    2 weeks ago


    Toronto, Canada Kinectrics Full time

    Kinectrics takes pride in being consistently ranked as one of the best places to work in the energy and utility industry, where purpose and people mean as much as innovation and growth. That’s why we choose only the best and brightest to join us. To keep pace with Canada’s expanding energy and utility sector, Kinectrics has grown from a company of 300 to...

  • Application Support

    2 days ago


    Toronto, Canada The Travelers Companies, Inc. Full time

    - Who Are We? - Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. -...