Information Technology

2 weeks ago

Calgary, Canada GGA-Architecture Full time

**ABOUT US**:
GGA-Architecture is one of Western Canada’s largest architecture firms offering services in architecture, interior design and urban design in Western Canada. Working from our head office in Calgary we continue to be involved in some of the most exciting regional projects. Since 1983, we have provided our services to all levels of government, public and private school boards, post-secondary institutions, corporations and many private development clients.

We are proud of **our work** and **our people**. We take great care to hire outstanding individuals who are motivated to do their best.
Our firm is focused on developing an energetic, fun and diverse work atmosphere, with the opportunity to build an ongoing legacy. The culture at GGA-Architecture acknowledges the importance of family and individual health. We believe in the culture we have created, committed to promoting equality, diversity and inclusivity. We believe that people from different backgrounds and experiences can bring valuable insights to our workplace that enhance the way we work.
- What you'll be doing
- **INFORMATION TECHNOLOGY (IT) GENERALIST JOB**:
**Reporting Structure**:

- Report to the IT Manager for direction, guidance, advice and support to facilitate a seamless knowledge transfer
- Meet from time to time with the GGA Partner who oversees GGA IT
- Work collaboratively with the IT support team and GGA Leadership Team

**User Support**:

- Support the IT needs of GGA’s core business units
- Support the IT needs of the HR accounting and administration support teams
- Ensure GGA help desk tickets are resolved in a timely manner
- Develop and maintain helpdesk policies, procedures and documentation
- Provide desk side support for escalated issues that cannot be resolved by the user
- Lead and participate in special projects related to helpdesk operations and technical support

**Physical Infrastructure and Hardware Support**:

- Lead and participate in special projects related to office wide improvements including scheduling and planning of electrical, data and audio-visual upgrades
- Maintain inventory of desktops and laptops and manage requests for new desktop/laptops, including updating and deployment
- Managing allocation of accessories and ergonomic supports
- Maintain and upgrade AV equipment in meeting rooms and common areas

**Information Technology (IT) Generalist Tasks**:

- Oversee the day-to day operations of the IT department
- Analyzing existing Server systems for upgrades, maintenance and improvements
- Manage frontline operations and systems according to best practices ensuring all infrastructure is running at optimal levels
- Determining IT project requirements, developing schedules, delegating tasks to ensure projects are completed on time
- Mentor existing IT team members as needed
- Optimize Server system performance
- Ensure maximum uptime of all server systems by auditing, monitoring, updating patches and logging solutions
- Maintain Infrastructure, network, development, and operations
- Be available for emergency support outside of normal working hours, if necessary
- Lead by example in all areas of work
- Other duties as assigned
- What it's like working at GGA-Architecture
- **GGA'S CULTURE**:
**_Working at GGA is more than a job._**

It is an opportunity to build a career in a collaborative and supportive multi-disciplinary environment where you have access to mentorship, special interest groups and a company-wide culture that encourages a holistic and well-rounded lifestyle. We acknowledge that your health and your family come first, and your place in our team comes after that. The culture of our firm is rooted in our work, but supported by teamwork.
To support you and your family we offer a comprehensive benefit plan, summer hours in July and August and a Health and Professional development account. These are just a handful of the benefits that our staff have.
- GGA is an equal opportunity employer
- **EQUAL OPPORTUNITY**:
We work hard to enable our team members to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity.

We’re committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day. All aspects of employment including the decision to hire, promote, discipline or discharge, will be based on merit, competence, performance, and business needs.

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