Client Services Associate
6 days ago
ALS fournit une large gamme de services de tests et d’analyses à une variété de marchés et d’industries à travers le monde. Nous sommes un chef de file dans l’industrie des services d’analyses et avons établi une réputation enviable en regard de la qualité de nos résultats et de services à la clientèle.
Client Services Associate
Term 12-18 months
**Location**: ALS Environmental - Kamloops, BC
**Reports to**: Supervisor - Kamloops, BC
About the Position
Specific Responsibilities
- Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
- Act as the primary contact for reception (phone calls and sample reception), including:
- Providing all required sampling and handling information/instructions;
- Relaying cost estimates for new (cash customer) client enquiries;
- Preparing sample bottle requests;
- Performing sample receiving, sample layout and sample login into the ALS database;
- Notifying clients about any sample integrity issues;
- Preparing sublet samples to ALS Vancouver, or other designated laboratories, for courier pick-up or arrange for delivery to courier depots;
- Project Manager duties for smaller assigned accounts including:
- Reporting results to clients (both verbal and/or formal report);
- Assist with the coordination/gathering of information required for client Electronic Data Deliverables (EDDs);
- Preparing invoices and/or processing prepayment;
- Supporting the Supervisor/Project Manager on other client accounts as required.
- Other duties to support laboratory operations may include preparing reagents, calibration and quality controls standards for microbiological analysis under the direction of the Lead Microbiologist or Supervisor.
- Observe established safety regulations and comply with all ALS health and safety policies and procedures.;
- Other duties as assigned by the Laboratory Supervisor.
Required Knowledge, Skills & Abilities
- Excellent customer service skills;
- Demonstrated time management skills;
- Proven ability to work under pressure;
- Organized, detailed oriented and able to work independently;
- Excellent English communication skills (written and verbal);
- Excellent computer skills and ability to learn new ALS laboratory database for work order entries and reporting;
- .Familiarity with appropriate environmental regulations including the Canadian Drinking Water Guidelines.
Required Qualifications
- B.Sc. or Technical Diploma in Chemistry (or related Science discipline);
- At least 1 year of experience in Environmental Chemistry or related field.
Physical Demands
- Ability to sit or stand for a full shift;
- Ability to lift up to 50 lbs/23Kg on a regular basis and carry for short distances;
- Manual dexterity to perform intricate and/or repetitive tasks:
- Wear issued personal protective equipment (PPE) such as dust masks, gloves etc., when required.
- You may be exposed to unpleasant odours;
**Note**: this current position is listed as Term (12-18 months), but the potential exists before or at the end of the term to move into a full-timee role for either this position or a microbiologist laboratory analyst, pending availability and qualifications.
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