Dispatcher/customer Service
4 months ago
The Dispatcher/Customer Service & Order Entry will execute the day-to-day activity of their assigned region. This includes monitoring of the fleet, accurately distributing, receiving, and updating information. Identifying and participating in the resolution of issues relating to day-to-day driving activities is an essential responsibility of the City Dispatcher. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities.
**Specific responsibilities include**:
- Dispatch: Transmitting and receiving all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements.
- Satellite and Telephone Management: Handling of all drivers related satellite messages or calls within assigned and overflow queues.
- Reporting: This involves the recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes.
- Problem Resolution: Working on behalf of both the Driver and the Company to resolve any day-to-day issues that may arise.
- Must have 4-5 years of experience in similar role & same industry
- Educational background in Supply Chain Management (or other relevant area such as Business)
- Comfortable to operate computer and computer software or ability to learn fast
- Dedicated experience providing customer service in a similar work environment
- Well organized, an excellent communicator and have a keen sense of timeliness
- Demonstrated attention to detail, communication, problem solving and planning abilities
- Knowledge of the transportation industry and North American geography are considered assets
- Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks.
**Why Galaxy Freightline**:
- Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
- Dispersed work environments that promote a healthy work-life balance
- Meaningful and impactful work and projects with an essential service provider
**Galaxy Freightline is committed to Diversity and Inclusion in the Workplace**
**Job Types**: Full-time, Permanent
**Salary**: $55,000.00-$70,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Morning shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- dispatching: 4 years (required)
- Dispatcher/Customer Service: 4 years (required)
Work Location: In person
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