Manager, Fund Operations

2 weeks ago

Toronto, Canada Pier 4 Ltd Full time

**Manager, Fund Operations**

**About Pier 4 REIT**
At Pier 4 we're not just hiring we're building something great We are looking for individuals who want to be part of our exciting journey. Pier 4 REIT is a Real Estate Investment Trust focused on acquisition of multi‐family residential properties. Our foundation is built on over 40 years in the real estate industry with vast experience in ownership, property management, and capital improvements. Inaugurated in 2020, the Trust’s portfolio currently spreads across two provinces and four cities. Driven by a passion for real estate, compounded with years of industry experience, Pier 4 REIT’s management team is destined to continue to grow and create diversification within their fund.

**Position Overview**

The **Manager, Fund Operations** is responsible for the management of the day-to-day operations of the funds including: settlements, redemptions, distributions, commission payments, trailer fees and process improvements across the Fund Operations team. Working with internal and external stakeholders to develop and enhance operations in order to measure success against established goals.

Accountable for the service and administration of all funds. The manager must have a strong compliance background and deep understanding of the financial services industry to ensure compliant processes are being followed. The Manager Fund Operations will build and lead a team. Coaching and providing career development while being an ambassador of the Pier 4 culture anchored in Professionalism, Integrity, Excellence and Respect.

The fund operations team also ensures the precision and integrity of our investor data and produces the requisite financial reports and tax documentation for our investors. This team maintains our governance standards, guaranteeing compliance with regulatory requirements and performing data reconciliations.

**Key Responsibilities**
- Settlements of trades
- Portfolio reconciliation
- Facilitate and manage the monthly closings of new investors
- Facilitate and manage all aspects of the monthly distribution process
- Liaise with Advisors, Dealing Representatives and Legal Counsel
- Understanding fund operational policies and procedures
- Suggest improvements to operational processes
- Implement improved processes
- Coordinate and update all investor facing material and distribute in a timely manner
- Project management
- Ensure staff members are achieving desired service levels and taking corrective action, as needed.
- Foster a work environment that values people and encourages participation, creativity, learning and accountability
- Ensure employees are equipped with the knowledge, training, experience, tools and technology needed to achieve the required business results
- Hiring, training, coaching, and leading the operations team
- Identify, develop and maintain opportunities for process and system improvements and manage process and system improvement projects where appropriate

**Requirements**:

- Problem solving, analytical and decision making skills
- Ability to address issues and skill to motivate and execute operationally
- Advisor relationship skills and a client centric mindset
- Team building skills
- Demonstrated ability to find service and efficiency opportunities
- Superior time management skills
- Ability to influence change and build relationships
- Proficiency with data analysis to identify insights and trends
- Sound coaching and performance management skills
- Commitment to ongoing personal and professional development

**Work experience**
- 3 - 5 years industry experience
- Experience as an operational leader
- CSC or IFIC a strong asset

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