Communications Technician

2 weeks ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE: Communications Technician**

**DEPARTMENT: Fire and Emergency Services**

**POSTING NUMBER: 105734**

**NUMBER OF POSITIONS: 1**

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:40 hour workweek

**LOCATION**:JFCC, Joint Fire Communication Centre, Brampton

**SALARY GRADE**:7

**STARTING SALARY**:$97,844.00 per annum

**JOB TYPE**:Union

**POSTING DATE**:November 17, 2023

**CLOSING DATE**:December 8, 2023

**AREA OF RESPONSIBILITY**:
Reporting to the Division Chief of Communications, the incumbent will be responsible for the installation, repair, operation and preventative maintenance of Joint Fire Communication Centre (JFCC) telecommunications, data communications and electronic equipment, as well as the provision of technical guidance to a variety of end users for all Fire and Emergency sites.
- Provides technical support/maintenance of all Joint Fire Communications Centre (JFCC) equipment, radio communications equipment, Fire Station Alerting subsystems, dispatcher consoles, modem/AVL equipment and communications peripherals.
- Administer, configure and customize the Motorola Premier One CAD (Computer Aided Dispatch) system.
- Administer, configure and customize the Zoll RescueNet Fire RMS (Records Management System) system.
- Build new and customize existing reports and dashboards using SQL Server Reporting Services (SSRS)
- Build new and customize existing Zoll RescueNet Fire RMS reports using Crystal Reports.
- Administer SQL server database and processes.
- Ascertains and repairs faults in a variety of communications equipment (e.g., mobile and portable radios, mobile data terminal laptops) and installs, services and maintains mobile data terminal laptops, PCs, monitors etc.
- Constructs and revises system menus, maintains and administers security permissions, maintains backup data.
- Performs statistical reporting and analysis using CAD and RMS data, including quarterly data submission to the Ontario Fire Marshal (OFM) office.
- Maintains accurate technical records.
- Develops training materials and manuals and trains staff in the use of the communications equipment, as required.
- Assists in the design and review of system architecture and functionality.
- Studies new innovations and keeps informed of advances in computer technology and equipment in the interests of Brampton Fire and Emergency Services (BFES) and the JFCC.
- Ensures inventory control and monthly check-up of all communications equipment.
- Communicates regularly and maintains proactive relationships with key JFCC stakeholders for day-to-day system support purposes.
- May be required to respond to critical system failures/issues outside of regular working hours.

**SELECTION CRITERIA**:

- Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education;
- Diploma from an accredited post secondary institution in Computer Science or related discipline;
- 4 years experience working in a communication/information technology role;
- Proficiency with Microsoft Office Suite;
- Must possess and maintain a valid, non-probationary, Class “G” Ontario Driver’s License;
- Demonstrated communication skills, both written and verbal;
- Demonstrated interpersonal skills;
- Demonstrated customer service skills including the ability to provide technical guidance;
- Demonstrated organizational skills;
- Demonstrated project management skills;
- Demonstrated ability to work independently and within a team environment;
- Must be willing and able to wear all required uniform clothing and/or personal protective equipment as assigned/ required
- knowledge of municipal functions/departments and processes is an asset;
- ability to pass the City driver’s permit test;

***
**LI-AV**
- **_
- Various tests and/or exams may be administered as part of the selection criteria._

**Alternate formats will be provided upon request.**

**Interview**:Our recruitment process may be completed with video conference technology.

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