Inside Sales Representative

2 weeks ago

Surrey, Canada Sinclair Supply Ltd Full time

Established in 1946, Sinclair Supply has been a leading and dynamic force in the HVAC-R industry for over three decades. Our enduring commitment to excellence, innovation, and customer satisfaction has solidified our position as a trusted provider of HVAC solutions. At Sinclair Supply, we take pride in offering a comprehensive range of high-quality products and services tailored to meet the diverse needs of our clients.

**Description**:
We are looking for an Inside Sales Representative who is great with people and strives to demonstrate the best customer service. We are offering a full training opportunity to learn about the world of HVACR and become an expert in our products. As a main point of contact in our Surrey Branch, you will work to:

- Relay delivery dates, inventory, and promotions between vendors and customers
- Research product for customers and provide recommendations on our assortment of products
- Enter, pick and pack sales orders generated at the counter
- Provide exceptional assistance to in-store customers
- Maintain and clean the counter area including any merchandising displays
- Monitor internal stock and inform purchasing team about potential low inventory levels
- Follow up on backorders with vendors and provide customer with accurate delivery dates
- Process returns to customers both on account and through cash sales
- Respond to afterhours emergency calls according to schedule
- Participate in an annual inventory count

**Requirements, Skills and Experience**:

- Forklift experience is an asset
- Strong customer service skills
- Knowledge of HVAC industry and parts considered an asset
- High School Diploma, HVACR, or trade experience
- Knowledge of products sold in HVACR industry; preference given to those with in-depth knowledge of hydronics
- Minimum 2 years of experience with customer service or counter sales in a wholesale/distribution environment
- Outstanding history of building and fostering strong relationships with customers, vendors and teammates
- Comprehensive product knowledge and willingness to continually learn about new product offerings
- Ability to learn and operate order processing software (Eclipse)

**Job Types**: Full-time, Permanent

Pay: $52,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Surrey, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (required)
- Warehouse: 1 year (preferred)
- HVAC: 1 year (required)

Work Location: In person

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