Customer Relationship Manager

4 months ago


Waterloo, Canada opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**THE OPPORTUNITY**

This position provides overall oversight and strategic direction of key OpenText accounts. The Customer Manager will also have responsibility for growing executive relationships, account P&L, and fostering new opportunities.

The Customer Manager is responsible for day to day client management. This individual reviews and approves all revenue and contractual issues associated with the account, including but not limited to contract renewals, upselling in the account, escalation of delivery issues, resolving billing and rev rec issues, collection issues, and providing overall primary escalation point for customer issues that could impact client satisfaction and OpenText revenue.

**You’re great at**:

- Solving problems with customers and developing client relationships
- Project scorecard & financial reporting, with great attention to detail
- Negotiating scope, costs and deliverables for complex B2B solutions.
- Working effectively with Field Sales Teams to benefit end customer.

**What it takes**:

- 3-5+ years of relevant experience managing a diverse portfolio of enterprise customer accounts.
- Demonstrated ability to partner and manage complex relationships across the organization.
- Ability to navigate complex customer issues across multiple functional areas.
- Working knowledge of Cloud/Software-as-a-Service products
- Bachelors Degree in Business Administration, Management Information Systems or similar discipline



  • Waterloo, Canada Open Text Corporation Full time

    **Customer Relationship Manager**: - Req id: 34857- Waterloo, ON, CA Mississauga, ON, CA Richmond Hill, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise...


  • Waterloo, Canada OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...


  • Waterloo, Canada opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...


  • Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Waterloo, Canada eSentire Full time

    About eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. About The Customer...


  • Waterloo, Canada RBC Full time

    Job Summary What is the opportunity? The Southwestern Ontario Real Estate Markets team is looking for a relationship manager to cover a portfolio of developer, homebuilder, and commercial real estate investor clients in Guelph, Kitchener, and Waterloo. Your natural flair for providing advice and resolving intricate business challenges is what sets you apart...


  • Waterloo, Canada RBC Full time

    Job Summary What is the opportunity? The Southwestern Ontario Real Estate Markets team is looking for a relationship manager to cover a portfolio of developer, homebuilder, and commercial real estate investor clients in Guelph, Kitchener, and Waterloo. Your natural flair for providing advice and resolving intricate business challenges is what sets you apart...


  • Waterloo, Canada eSentire Full time

    About eSentire Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale. The Team eSentire...


  • Waterloo, Canada Royal Bank of Canada> Full time

    Job SummaryWhat is the opportunity? The Southwestern Ontario Real Estate Markets team is looking for a relationship manager to cover a portfolio of developer, homebuilder, and commercial real estate investor clients in Guelph, Kitchener, and Waterloo. Your natural flair for providing advice and resolving intricate business challenges is what sets you apart...


  • Waterloo, Canada NAVBLUE Full time

    **Function**: - Customer Experience**Location**: - Waterloo, Ontario **Reference**: **Contract type**: Permanent **Working time**: Full Time **Job Summary**: Reporting to the VP Customer Experience, the Customer Success Manager (CSM) will be responsible for managing the relationship with a portfolio of customers in his or her region. The expectation...


  • Waterloo, Canada Airbus Full time

    **Job Summary**: Reporting to the VP Customer Experience, the Customer Success Manager (CSM) will be responsible for managing the relationship with a portfolio of customers in his or her region. The expectation is that the CSM(s) will be the trusted partner for their customers, coordinating with them on their existing/potential needs, issues or...


  • Waterloo, Canada eSentire Full time

    About eSentire Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale. The Team eSentire...


  • Waterloo, Ontario, Canada OpenText Full time

    Customer Success Manager Role Summary: Manage customer relationships, ensure operational health, and drive maximum ROI from OpenText Cloud Managed Services investment. As a Customer Success Manager at OpenText, you will be the primary point of contact for assigned accounts, responsible for ensuring operational health, customer satisfaction, and maximum ROI...


  • Waterloo, Ontario, Canada OpenText Full time

    Unlock Your Potential with OpenTextAs a Customer Success Manager at OpenText, you will be the trusted advisor and partner to our clients, helping them achieve maximum ROI from our Cloud Managed Services. With a strong focus on customer satisfaction and operational health, you will be responsible for ensuring our clients receive the best possible...


  • Waterloo, Ontario, Canada OpenText Full time

    Unlock Your Potential with OpenTextAs a Customer Success Manager at OpenText, you will be the trusted advisor and partner to our clients, helping them achieve maximum ROI from our Cloud Managed Services. With a strong focus on customer satisfaction and operational health, you will be responsible for ensuring our clients receive the best possible...


  • Waterloo, Ontario, Canada OpenText Full time

    Unlock Your Potential with OpenTextAs a Customer Success Manager at OpenText, you will be the trusted advisor and partner to our clients, helping them achieve maximum ROI from our Cloud Managed Services. With a strong focus on customer satisfaction and operational health, you will be responsible for ensuring our clients receive the best possible...


  • Waterloo, Canada Alumni Educational Solutions Full time

    **Position**: - Manager, Customer Experience **Work Location**: - Waterloo, ON (Hybrid Remote Role - In Office required) **Description**: Alumni Classroom Furniture Inc. (ACF) is seeking a dynamic leader as the Manager of Customer Experience with a passion for enabling our customers to have a great experience when partnering with ACF. ACF believes in...


  • Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...


  • Waterloo, Canada eSentire Full time

    About eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. About The Customer...


  • Waterloo, Canada TD Bank Full time

    Work Location:CanadaHours:37.5Line of Business:TD WealthPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job Description:Department Overview :TD...