Customer Relationship Manager
4 months ago
**OPENTEXT - THE INFORMATION COMPANY**
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
**THE OPPORTUNITY**
This position provides overall oversight and strategic direction of key OpenText accounts. The Customer Manager will also have responsibility for growing executive relationships, account P&L, and fostering new opportunities.
The Customer Manager is responsible for day to day client management. This individual reviews and approves all revenue and contractual issues associated with the account, including but not limited to contract renewals, upselling in the account, escalation of delivery issues, resolving billing and rev rec issues, collection issues, and providing overall primary escalation point for customer issues that could impact client satisfaction and OpenText revenue.
**You’re great at**:
- Solving problems with customers and developing client relationships
- Project scorecard & financial reporting, with great attention to detail
- Negotiating scope, costs and deliverables for complex B2B solutions.
- Working effectively with Field Sales Teams to benefit end customer.
**What it takes**:
- 3-5+ years of relevant experience managing a diverse portfolio of enterprise customer accounts.
- Demonstrated ability to partner and manage complex relationships across the organization.
- Ability to navigate complex customer issues across multiple functional areas.
- Working knowledge of Cloud/Software-as-a-Service products
- Bachelors Degree in Business Administration, Management Information Systems or similar discipline
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