Customer Service Consultant

5 days ago


Toronto, Canada Lufthansa InTouch Full time

Lufthansa InTouch is looking for a motivated Customer Service Consultants to add to our international team of travel consultants

The position will start with **4 weeks of virtual training, followed by 3 weeks in Toronto. **After successful completion of the training period this will be a Work from Home position.

As a part of our team, you can make someone’s day every day through positive interactions, and a continuous learning environment. As a home base position, you can provide this high level of service from the comfort of your own home On top of that, you will have access to amazing, discounted travel rates, so that you can explore the world and meet amazing people along the way

**ABOUT THE ROLE WITH LUFTHANSA INTOUCH**:
As a team member, you will be an integral part of Lufthansa’s service excellence. Being the innovative Customer Service provider for the Lufthansa Group, we specialize in customer care for air travel. Our multicultural, multilingual teams operate from seven Service Centers worldwide, providing five-star services to passengers flying with the Lufthansa Group. On top of our Business-2-Customer services, Lufthansa InTouch also designs innovative and cost-effective operational solutions for a select portfolio of business clients.

You will use your knowledge of the **language **paired with your passion for people to provide professional and efficient call service to our valued travelers. Training will be provided to ensure confidence and success when handling customer calls.

**WHO YOU ARE**:
Do you have a positive attitude and enjoy problem solving to provide the highest quality of service? New opportunities and challenges excite you, and you can’t wait for the opportunity to grow your network internationally. Do your other qualifications include?
- Excellent written & verbal communication in English
- Previous experience in a customer service role asset
- Minimum high school diploma
- Solid understanding of computer systems and software
- Self-motivated with a positive attitude
- Take pride in conducting excellent interactions with colleagues and customers
- Willing to take part in out training program
- Able to work on our team for a minimum of 12 consecutive months
- Able to work rotating shifts, including evenings, weekends, and some statutory holidays

**WE ARE PROUD TO OFFER YOU**:
You will be a part of a unique team spirit and culture - we are the best at being In Touch We are driven to be best. At Lufthansa InTouch, we continuously upskill and train our team to boost your product knowledge and build your confidence in all aspects of service for air travelers.
- Competitive Compensation
- Home-Based Work Arrangement
- Comprehensive Health & Dental Benefits
- Highly Discounted Airfare
- Development Opportunities
- International Exchange Programs
- World Class Training

**Lufthansa InTouch appreciates all applicants for their interest; however, only those selected for an interview will be contacted.**

**_Lufthansa InTouch Peterborough is an equal opportunity employer. We are committed to ensuring equal employment opportunities for all qualified individuals. Accommodation is available as required under the Ontario Human Rights Code._**

**Salary**: From $16.59 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)



  • Toronto, Canada Moody's Investors Service Full time

    Moody’s Analytics (MA) is the leading risk management consulting company and combines deep industry expertise with unique enterprise risk management software and analytics. The company provides software, services and information to banks, insurance companies, non-financial corporations, and institutional investors in over 80 countries. Within MA, the...


  • Toronto, Canada Lufthansa InTouch Full time

    **Spanish Customer Service Consultant** Lufthansa InTouch is looking for a motivated Spanish Speaking Customer Service Consultants to add to our international team of travel consultants! **Purpose of Role**: As a part of our team, you can make someone’s day every day through positive interactions, and a continuous learning environment. As a home base...


  • Toronto, Canada Lufthansa InTouch Full time

    Lufthansa InTouch is looking for a motivated German Speaking Customer Service Consultants to add to our international team of travel consultants! **Purpose of Role**: As a part of our team, you can make someone’s day every day through positive interactions, and a continuous learning environment. As a home base position, you can provide this high level of...

  • Customs Consultant

    4 days ago


    Toronto, Canada Livingston International Full time

    **Consultant** Join Livingston’s Global Trade Management team and help large companies manage their supply chains on a global scale. Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Our Global Trade Management experts help...


  • Toronto, Canada Moody's Investors Service Full time

    Imagine what we can INSPIRE with you Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together. Department Insurance Role/Responsibilities Moody’s Analytics (MA) is the leading risk management consulting company and combines...


  • Toronto, Canada Rogers Communications Full time

    This is a **Remote **role which means you get to work from home! At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate...


  • Toronto, Canada Livingston International Full time

    **Customs Specialist Consulting** Join Livingston’s Global Trade Management team and help large companies manage their supply chains on a global scale. Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Our Global Trade...


  • Toronto, Canada Rogers Communications Full time

    At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special...

  • Service Consultant

    8 months ago


    Toronto, Canada AWIN - Audi Downtown Full time

    -Audi Downtown is currently looking for a Service Consultant to join their amazing team! **Job Purpose** The Service Consultant sells and schedules needed service work in the service department. The position deals with the customer needs relating to the service or repair of their vehicle while ensuring each customer is treated as an individual with the...

  • Service Consultant

    7 months ago


    Toronto, Canada AWIN - Audi York Full time

    -POTENTIAL TO EARN UP TO $85,000 ANNUALLY! Audi York is currently looking for a Service Consultant to join their amazing team! **Job Purpose** The Service Consultant sells and schedules needed service work in the service department. The position deals with the customer needs relating to the service or repair of their vehicle while ensuring each customer...


  • Toronto, Canada Scotiabank Full time

    Requisition ID: 155202 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Position: Customer Care Consultant - Customer Contact Centres - Sales** **Purpose*** **Accountabilities** - Consistently deliver a professional, courteous and positive experience by discovering needs, providing knowledgeable,...


  • Toronto, Canada Sage Full time

    We are rapidly expanding our Customer Success team and seeking a high-energy, proactive Customer Success Consultant for Sage Intacct. As our Customer Success Consultant, every day, you will play a pivotal role in ensuring our valued mid-market customers' successful implementation, onboarding, and ongoing satisfaction.To thrive in this role, you must...


  • Toronto, Canada Universal Soul Service Corp. Full time

    **Overview**: **Duties and Responsibilities**: - Define and communicate customer service standards - Oversee the achievement and maintenance of agreed customer service levels and standards - Direct the daily operations of the customer service team - Plan, prioritize and delegate work tasks to ensure proper functioning of the department - Ensure the...


  • Toronto, Canada Rogers Communications Full time

    At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special...


  • Toronto, Canada Lufthansa InTouch Full time

    Lufthansa InTouch is looking for a motivated German Speaking Customer Service Consultants to add to our international team of travel consultants! The position will start with **4 weeks of virtual training, followed by 3 weeks in Toronto. **After successful completion of the training period this will be a Work from Home position. As a part of our team, you...


  • Toronto, Canada Rogers Communications Full time

    This is a **Remote **role which means you get to work from home! At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate...


  • Toronto, Canada Rogers Communications Full time

    This is a **Remote **role which means you get to work from home! At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate...


  • Toronto, Canada Rogers Communications Full time

    Our Rogers Wireless team is growing! We are looking for new team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. We know our customers rely on us to connect them to their families, friends, and what matters most. Through our three wireless brands - Rogers, Fido, and chatr -...


  • Toronto, Canada Workplace Options Full time

    Drawing from an international network of credentialed providers and professionals, Workplace Options is the world’s largest integrated employee support and work-life services provider. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 65 million employees...


  • Toronto, Canada Sage Full time

    You implement software. You have had meetings with clients and identified requirements and translated them to software solutions. You’ve managed clients and set expectations. You’ve got monthly billable hours - hitting all the minimums! As a Professional Services Consultant, you will be providing consulting and software implementation services to our...