Customer Service Representative

4 weeks ago


Mississauga, Canada RHENUS LOGISTICS CANADA LTD Full time

**Position Title**: Customer Service Representative
**Branch**: Mississauga, ON

**Job Purpose**:

- Responsible for shipment receipt, storage, inventory control and distribution.
- Maintain and upkeep inventory in WMS inventory system.

**Primary Duties and Responsibilities**:

- Input orders into the warehouse management system.
- Coordinate with warehouse manager regarding receiving and shipping of orders.
- Generate picking reports and adjustment reports.
- Responsible for making shipping appointment for customers when necessary such as Holt Renfrew, The Bay, Harry Rosen, Sporting Life, etc.
- Generate shipping label.
- Prepare truck bills.
- Provide POD to clients.
- Send pick ticket Report or confirmation of shipment to clients before the end of the day.
- Billing
- Approve payment of purchase invoices.
- Keep shipping documents in files.
- Other duties as required

**Knowledge, Skills and abilities**:

- Excellent in communication in answering the phone, dealing with customers/clients and fellow employees.
- Experience in inventory control and distribution.
- Detail orientated and good with numbers.
- Strong attention to detail and analytical skills
- Customer-focused
- Organization skills in inventory control.
- Good sense of prioritizing day to day workload and team projects.
- Creativity in problem-solving and in presentations to clients.
- Proven ability to work effectively both independently and in a team-based environment.
- P.C. skills - Windows and Excel spreadsheet.
- Excellent conflict resolution skills, diplomacy, and tact
- Persuasive, motivational, and persistent.

**Education**:

- Postgraduate education is preferred.



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