Av & Computer Technician

2 weeks ago

Vancouver, Canada Simon Fraser University Full time

Union/Affiliation:
**C.U.P.E. Local 3338**
- Pay range:
**$1,087.07 to $1,232.00 bi-weekly**
- SFU Department Descr:
**School of Contemporary Arts**
- Position Grade:
**8**
- # of openings:
**1**
- Biweekly Hours:
**42**

Monitors and ensures all AV needs for classroom support are delivered. Maintains the operation of all computer, server, networking, and Web access related services. Troubleshoots, analyzes, and effects repairs to maintain services. Provides technical support to users with operational and configuration problems relating to software and hardware. Performs installation of hardware and software for computers. Troubleshoots basic audiovisual equipment issues. Assists the Computing/New Media Support Administrator of the School for the Contemporary Arts (SCA) at the Goldcorp Centre for the Arts, SFU Vancouver campus.

Qualifications:
High school graduation and two years post-secondary education or a formal certificate or diploma program equivalent in computing science. Minimum 2 years of experience
An equivalent combination of formal education, certificate/program of study and experience is acceptable.
- Good knowledge of troubleshooting, computers, software, mobile devices, networks, and operating systems (e.g., OS X, iOS and Android).
- Good knowledge of desktop management tools (e.g., Active Directory, JAMF) for deployment and configuration management.
- Excellent problem solving, time management and organizational skills.
- Excellent interpersonal and customer service skills.
- Excellent communication skills (e.g., verbal, written, and presentation).
- Excellent prioritizing and multi-tasking skills.
- Ability to resolve complex hardware and software problems.
- Ability to exercise mature judgment and to work on own initiative.
- Ability to exercise tact and handle confidential material with discretion.
- Ability to assign and check the work of other staff.
- Ability to provide one-on-one and group training to other technical staff regarding the proper use, operation and minor maintenance of equipment or systems.
- Ability to work effectively as a member of a team.
- Ability to work flexible hours including early mornings, evenings and weekends on short notice.
- Ability to work additional hours and overtime, as required.

**Please include your cover letter and resume in one attachment.

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