IT Helpdesk Technician

**JOB POSTING 2024-CSJ-113-01**
- INTERNAL/EXTERNAL
- Information Technology
- IT Helpdesk Technician
- Wage: $17.50 per hour
- Full Time, 35 hours per week
- Temporary 8-week position, summer job through the Canada Summer Jobs Program, starting June 2024
- Location: Abbotsford ** Provide IT Support to Archway Programs**
**Join the team at Archway**
**Come Help Us Help People**

**Location: Multiple locations in Abbotsford and Mission**

**On Site**

This position is funded through Canada Summer Jobs, which has certain requirements and encourages the hiring of youth with disabilities, Indigenous, Black, and other racialized youth, and youth in the 2SLGBTQI+ community.

**Youth must meet the following criteria**:

- Must be between the ages of 16 and 30, at the time of their start of employment at Archway.
- Must be a Canadian citizen, immigrant with permanent residency status, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act.
- Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada according to the relevant provincial/territorial legislation and regulations.
- NOTE: International students are ineligible for this program.

**The Canada Summer Jobs program objectives are to**:

- provide quality experiences for youth;
- respond to national and local priorities to improve access to the labour market for youth who face unique barriers to employment, i.e., youth who are early leavers of high school, not in employment, education or training; Black and other racialized youth; youth with disabilities; Indigenous youth; 2SLGBTQ+ youth, and
- provide opportunities for youth to develop and improve their skills.

**Job Summary**:
Reporting to the IT Supervisor, the IT Helpdesk Technician will provide IT support to Archway programs at various locations in the Abbotsford and Mission regions, including Recycling and the Food Bank. The IT Help Desk Technician provides support to the IT Supervisor and the IT team in planning, organizing, scheduling, and managing IT projects and executing IT tickets services for Archway clients across the agency. This position requires logical thinking and isolating possible points of failure to identify the root cause. Issue identification and resolution are the end goals.

**Your Role**:
Archway’s IT Helpdesk Technician with the Information Technology Program contributes by:

- Assisting the IT Team in completing projects as defined by IT organizational requirements.
- Providing IT helpdesk support to Archway staff both on site and remotely.
- Assisting and supporting the IT Team in maintaining the IT Infrastructure.
- Responding to helpdesk requests for IT support from Archway staff.
- Using the IT ticket system to receive and respond to IT requests.
- Troubleshooting IT issues for programs and staff.

This position is a great fit for someone who has great communication skills, actively listens to others to gain a full understanding of IT issues, is able to troubleshoot IT issues and enjoys working with a very diverse group of employees.

**Our Offer**:

- Wage: $17.50 per hour.
- A full-time position at 35 hours per week, Monday to Friday, with possible evening shift work from 12:30 PM to 8:30 PM.
- Temporary for 8 weeks, starting in June 2024.
- Benefits include:

- Great in-house training opportunities.
- Build your experience in the field of Information Technology.
- Rewarding work in a positive environment.

**Getting an Interview-you will be considered if you have**:

- Post-Secondary education in a related field is preferred.
- Experience in a related field is an asset.
- Knowledge of networking concepts, server concepts including but not limited to, Active directory DNS, DHCP, Domain controller, etc.
- Knowledge of PC hardware, operating system installation, configuration, and troubleshooting techniques.

**The Job Requires you to have**:

- Ability to write data reports.
- Analytical, problem solving and troubleshooting skills.
- Good organizational and planning skills.
- Ability for direct, in-person contact with on-site staff and clients; adherence to health and safety protocols is required.
- Ability to work as part of a team.
- Written, verbal, and active listening skills; able to communicate effectively and respectfully with people from a variety of backgrounds and with a variety of technical skills.
- Knowledge of networking concepts, server concepts including but not limited to, Active directory DNS, DHCP, Domain Controller, etc.
- Knowledge of PC hardware, operating system installation, configuration, and troubleshooting techniques.
- Willingness to learn Archway’s IT ticket system to identify solutions, track work and time spent addressing IT issues.
- Willingness to work from Monday to Friday, with possible evening shift work from 12:30PM to 8:30PM.
- A valid BC Driver’s license, satisfactory driver’s record, and access to personal, reliable transportation