Auto Parts Store Counterperson/shipper/receiver

3 days ago

Stratford, Canada Auto Parts Centres (APC) Full time

**Position Title**: Auto Parts Store Counterperson/Shipper/Receiver

**Location**: Stratford, Ontario

**Type of Employment**:Full-time permanent

**Compensation**:Competitive wage commensurate with experience** **& comprehensive group benefits

**Hours**
- 40 to 44 hours/week
- Monday to Friday
- Alternating Saturdays

**Who are we looking for?**
- A dedicated individual looking for long-term employment and who is committed to working reliably 40 to 44 hours/week
- An individual with knowledge of automotive aftermarket parts, cataloguing systems and/or sales/repair/service experience
- An individual who can perform physical work (must be able to move products that weigh up to 50 pounds regularly)

**Who are we?**

**Position Summary**

As the Counterperson/Shipper/Receiver, the individual will be performing Counter duties and Shipping/Receiving duties depending on the daily business needs. They will be required to provide quality customer service and assist customer inquiries both in-person and over the phone using their own automotive knowledge, the company systems and parts catalogues. They will also be required to efficiently check, pick, receive, ship, stock and organize automotive, tractor, motor sports, and recreational vehicle parts. They will help maintain the inventory and cleanliness of the store. They will be required to reliably deliver parts to our valued customers, and complete necessary paperwork in an accurate manner. Effective use of resources, such as the company database and parts catalogue will be required.

**Key Responsibilities**
- Provide quality customer service and assist customer inquiries both in-person and over the phone using own automotive knowledge, company systems and parts catalogues
- Answer inbound calls and ensure all calls are answered in a professional manner
- Make follow-up calls to customers as necessary
- Store warehouse duties (picking orders, receiving, inventory control, shipping, stocking and organizing)
- Help control inventory and ensure product availability
- Complete necessary paperwork in an accurate manner
- Collaborate with the main warehouse to resolve stock-related concerns
- Maintain a clean and organized store by keeping racking, shelves, pallet area, workstations and shared spaces neat (organize products, sweep, dust, sanitize and mop)
- Efficiently and safely load auto parts onto delivery vehicles
- Other reasonable duties as assigned by the management team

**Key Requirements**
- ** Aftermarket automotive parts knowledge/experience required**:

- ** Customer Service experience required**:

- ** G Driver’s License and clean 3-year abstract required (company vehicle available for deliveries)**:

- Picking, receiving, shipping, inventory control and stock maintenance experience an asset
- Basic math skills and ability to sort alphanumerically
- Basic computer skills (e.g. ability to use Outlook, online database and web-based training)

**Desirable Skills and Abilities**
- Accountability and dependability
- Excellent ability to work independently and as a team
- Positive attitude and a flexible mindset
- Attention to detail and excellent organization skills
- Time management and prioritization skills with a deadline-oriented mindset
- Ability and willingness to improve, learn and adapt in accordance with new procedures, change and technology

**Physical Requirements**
- Ability to lift and move 10 lbs. (4.5 kg) to 50 lbs. (22.7 kg) safely and consistently
- Ability to walk, stand, sit, climb, balance, twist, lift and bend on a regular basis

**Why work with us?**
- A supportive culture with the opportunity for a long-term career
- Strong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC)
- Employee and Family Assistance Program (EFAP)
- Comprehensive benefits package that includes health, dental, out-of-country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
- Health Care Spending Account (HCSA)
- Deferred-Profit Sharing Plan (Retirement Savings Plan)
- Competitive wage based on experience
- Employee pricing on products, social club perks and employee appreciation events
- Cooperative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution network

**References**

References from previous employment or education may be required.

**Safety-Sensitive Position**

This position is a **safety-sensitive position**. The employee must be free from impairment while at work and be fit for duty, as high alertness level is absolutely required.

INDHP

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