Financial Services Advisor

3 weeks ago

Winnipeg, Canada Crown Auto Group Full time

We currently have an opportunity for a Finance Services Manager to join our Crown Honda team. We are a Winnipeg-based family-owned organization that believes in a collaborative and accountable culture.

We offer a competitive salary as well as a competitive benefits package with a continual process and product training to our employees.

Responsibilities/Abilities

The Financial Services Manager is:

- Accountable for all activities related to vehicle sales in the dealership maintaining profit margins, meeting established targets, and maintain high levels of customer satisfaction
- Accountable to successfully complete all assigned sales and F&I training courses
- Able to work directly with customers to complete sales and finance transactions according to Company and Lender policies, procedures, and best practices
- Able to conducting a thorough credit interview process and liaising with lenders
- Able to obtain and review Credit Bureau’s with the customer(s) / applicant(s)
- Able to develop creative solutions for approvals including deal structure;
- Accountable to monitor lending portals (with respect to credit decisions)
- Responsible to offer and provide asset and financial protection products i.e. extended warranties, GAP insurance, life insurance, accident, and health, etc.
- Able for meeting established K.P.I.s (Key Performance Indicators) of the Financial Service Manager
- Responsible to collect all lender required supporting documentation
- Responsible to complete all required documentation to complete the vehicle sale (cash or finance)
- Accountable, upon completion of sales and financing agreements, submit documentation to lenders for funding
- Must monitor contracts in transit daily to ensure all deals are funded within 24 hours
- Responsible to address and resolve customer concerns and complaints (escalating to management when appropriate)
- Responsible to maintain positive relationships with Management, team members, other departments, lenders, and third parties while adhering to Company and Lender policies, procedures and best practices
- Other duties may be assigned as required

**Requirements**:

- Financial services experience an asset, but not required
- Minimum of two years’ experience in automotive sales or finance
- Proven track record of success (meeting or exceeding established targets)
- Ability to work in a fast-paced environment, individually and as part of a team
- Ability to interpret the information provided by the Credit Bureau and assess risk
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Proven conflict resolution and negotiation skills
- Proven track record of building and maintaining strong relationships
- Excellent work ethic and integrity
- Flexible and adaptable, able to change priorities quickly and innovative thinking within the framework of Company policies, procedures and best practices
- Demonstrate characteristics that meet the CROWN Auto Group’s CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude.
- Other languages spoken considered an asset

CROWN AUTO GROUP is an equal opportunity employer We are looking for people from various ethnicities, backgrounds and experiences to join our workplace

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