Damage Insurance Agent

2 weeks ago

Montréal, Canada Square One Insurance Services Full time

**YOUR ROLE**

Square One is different than other insurance providers. Our mission is to make the home insurance process effortless, whether you're getting a quote or making a claim. We’re doing this by eliminating unnecessary complexities built into traditional policies, and by living the following values:

- Treat people the right way.
- Take ownership and solve problems.
- Be creative and take calculated risks.

As an insurance agent, the way you interact with clients can make or break our relationship with them. So, you always aim to represent Square One in a friendly and professional manner. While the focus of your role is on providing quotes and selling policies to new clients, you know it’s just as important to provide great service to existing clients.

Over 90% of your day is spent on the phone, handling inbound calls and making outbound calls. You never pressure clients into buying a policy, but you’re also not scared to ask for a sale. Dealing with different calls and clients, you tailor your interaction to the situation at hand. And if challenges arise during a call, you take ownership and find graceful ways to deal with them.

One of the things you enjoy most about Square One is the supportive team environment. You’re never set up for failure; instead, you get all the coaching and training that you need to succeed.

**YOUR COMPENSATION AND BENEFITS**

You appreciate the fact that Square One tailors your compensation and benefits in the same way it tailors policies for its clients. Your very competitive compensation and benefits plan includes:

- Salary starting at $55,000.
- The ability to work from home.
- Computer equipment shipped to your home before you start.
- 3-weeks, not 2-weeks, of vacation to start.
- An annual wellness account that promotes an active and healthy lifestyle.
- Extensive training as well as relevant external training, both paid by Square One.

**YOUR RESPONSIBILITIES**

Working in Square One’s call centre, you are the first and main point of contact for both potential and existing clients. As such, you have many important responsibilities, including:

- Delivering superior customer service that promotes client retention.
- Handling a high volume of inbound calls from clients in a prompt and professional manner.
- Making outbound calls to clients who have received targeted marketing materials.
- Assessing client needs, providing quotes, and ultimately selling policies.
- Helping clients make changes to their policies.
- Taking claims reports from clients.

**YOUR EXPERIENCE AND EDUCATION**

Your experience and education, combined with product and sales training we provide, helps ensure your success at Square One.

**Must Haves**
- An active damage insurance agent or damage insurance broker license issued by the Autorité des marchés financiers (AMF).
- Fluency in both English and French to serve the language needs of Québec clients.
- A hard-wired ethernet internet connection.

**Nice to Haves**
- At least 2 years of experience selling insurance, preferably in a call centre environment.
- At least 1 year of tenure with a recent employer.
- A high school diploma and, preferably, some post-secondary education.

**WHY WORK FOR SQUARE ONE?**

Probably the shortest and simplest answer for why you should work at Square One is that you want to be part of a team where each person's expertise is respected and valued. You're done working at places that tell you what to do, how to do it, and that don't compensate you fairly.

**Salary**: From $55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Vision care
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Application question(s):

- Do you live in Quebec?
- What is your wage expectation?

**Language**:

- English and French (required)

Licence/Certification:

- AMF license (required)

Work Location: One location

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