Inbound Call Centre Specialist

7 months ago

Dartmouth, Canada Directors Choice Full time

**We are immediately hiring for Full Time, Overnight Customer Service Representatives to join our team of incredible people**

We answer incoming phone calls for our clients. We professionally greet callers, provide and request required information, document information and transfer incoming calls or take messages as necessary. We also relay and route critical messages to on-call personnel by prioritizing emergency calls, paging individuals to inform of emergencies and utilizing call center tools to ensure the right person receives the right message at the right time. Again, we provide INBOUND customer support only - we are not a telemarketing center.

We have Full Time and Part Time positions available and are seeking friendly, competent individuals with great attitudes Our jobs require people that are very detail oriented. We handle calls for a large number of Funeral Home accounts and we are looking for those with high levels of empathy and compassion.

We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion.

We provide paid-training, great on-going support and health and dental benefits/RRSP upon completion of probation.

**Compensation**: $18.50 per hour

**Shifts Offered**:

- Full Time (40 hours) work week and Part Time (under 30 hours) work week
- Training is 3 weeks - Monday-Friday from 10a-6p
- Once training is complete, hires will move into a 6pm-6am schedule
- Alternating schedule - must work every other weekend

**The Essential Duties of our Representatives are**:

- Obtain customer information by answering telephone calls, interviewing callers and verifying information.
- Document all necessary and needed information.
- Follow all required processes and procedures.
- Attend and successfully complete required Call Center training.

**The Skills and Qualifications we look for are**:

- Demonstrated verbal and written communication skills (English/Spanish), specifically: spelling, grammar and diction.
- Use professional phone voice communicating customer care and concern.
- Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
- Demonstrated accurate and fast typing skills.
- Use PC/computer skills in the Microsoft Windows environment.
- Ability to work a flexible schedule including weekends and holidays.
- Minimum of a High School Diploma or GED and be 18 years of age.

**Our Benefits for Full Time Employees Include**:

- RRSP with (company matching)
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance

**Benefit Conditions**:

- Waiting period may apply
- Only full-time employees eligible

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