Client Experience Team Lead
3 months ago
Responsibilities:
- Lead and supervise a team of client experience ambassadors
- Provide guidance and support to team members to ensure excellent customer service
- Handle escalated customer inquiries and resolve issues in a timely manner
- Monitor team performance and provide feedback for improvement
- Collaborate with other departments to address customer concerns and improve processes
- Train new team members on customer service procedures and company policies
- Maintain accurate records of customer interactions and transactions
- Social media schedule and posting ownership
**Requirements**:
- Previous experience in a customer service role, preferably in a leadership or supervisory position
- Strong communication and interpersonal skills
- Ability to effectively handle difficult customers and resolve conflicts
- Proficient in using CRM software and other customer service tools
- Excellent problem-solving skills and ability to think critically
- Sales experience is a plus, with the ability to negotiate and upsell products/services
Pay: $24.00 per hour
Expected hours: 36 per week
Additional pay:
- Bonus pay
**Benefits**:
- Casual dress
- Company events
- Paid time off
- Profit sharing
- Store discount
**Experience**:
- Leadership: 3 years (preferred)
Work Location: In person
Application deadline: 2024-09-02
Expected start date: 2024-10-25
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