Business Analyst
2 weeks ago
Description
We are looking for a Business analyst - Contact Center for a permanent role or 9-month renewable contract with our Montreal office.
This is a remote work position.
Tâches
- Work closely with Project Manager and Business Partner to analyze the impacts of contact center modernization change, document and support communication between relevant groups and stakeholders, and capture requirements needed to initiate a change;
- Serve as the strategic interface with assigned business units or functional area for the purpose of business technology strategy development, solution discovery, service management, risk management and relationship management;
- Perform business analysis, develop business plans and recommendations;
- Collaborate with teams to ensure development of solutions that are compatible with company standards;
- Work closely with relevant stakeholders to collect and use information for improved operational performance;
- Communicate analysis results and make recommendations to relevant stakeholders;
- Provide support for the business analysis and technology/business integration efforts;
- Analyze technology trends to determine impact to the achievement of business goals;
- Conduct requirement and systems analysis and translate business requirements;
- Manage delivery-specific stakeholder expectations within a functional area;
- Handle moderate amount of technical complexity, and continuously driving development of effective technical solutions for business challenges within a functional area;
- Provide management with economic impact and compliance issues surrounding key business decisions;
- Support definition and maintenance of methods, techniques, and calculations for identifying ways to improve business/technical processes.
Exigences
- Years of Experience Required;
- 3+ years of IT technology, operations, and people leadership experience in a large company;
- A relevant University degree/technical certification, and/or relevant experience commensurate to the role;
- Certifications in business analytics, PMI-PBA (Professional in Business;
- Analysis), CBAP (Certified Business Analysis Professional), an asset;
- Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions;
- Demonstrates concern for satisfying one's external and/or internal customers;
- Exceptional analytical, organizational and communication skills;
- Self-motivated and independent worker;
- Results oriented with proactive and methodical approach to problem solving;
- Able to multi-task and work under pressure against tight deadlines and changing priorities;
- Must be a team player with ability to work closely with diverse groups and working styles;
- Ability to establish and maintain effective business relationships.
-
Business Analyst
2 weeks ago
Montréal, Canada Business Development Bank of Canada Full timeWe are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...
-
Analyst, Business Quality Review
7 days ago
Montréal, Canada Business Development Bank of Canada Full timeWe are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...
-
Analyst, Business Quality Review
7 days ago
Montréal, Canada Business Development Bank of Canada Full timeNo other bank is doing what we do. At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different....
-
Business Analyst
3 weeks ago
Montréal, Canada Nestle Full timeJoining Nespresso means embarking on a unique adventure within a growing, innovative company. At Nespresso, you will learn about our passion for perfection and for the exceptional, and about our values, which are guided by this same passion: Nespresso excellence. **Position Snapshot**: **Business areas: Nespresso Canada**Job title: Business...
-
Business Analyst
3 weeks ago
Montréal, Canada IT Unlock Consulting Full timeWe are looking for **Business Analyst with **5+ years’ work experience with IT or process engineering. - Process mapping/ process improvement experience - SQL query knowledge **Salary**: $40.00-$50.00 per hour Schedule: - Monday to Friday Ability to commute/relocate: - Montréal, QC: reliably commute or plan to relocate before starting work...
-
Business Analyst
2 weeks ago
Montréal, Canada Epsilon Solutions LTD. Full timeHere is the job description: Job Title: Business Analyst Job location: Montreal, QC **Job Type**: Full Time - **8-10 Years of experience as Business Analyst (Preferably 3 yrs+ in Access Management domain)**: - Ability to perform data analysis on large scale of complex data and suggest solution for better reporting - Ability to drive requirement gathering,...
-
Business Analyst It
6 days ago
Montréal, Canada Boutique La Vie En Rose Full timeJoin a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...
-
Business Analyst
2 weeks ago
Montréal, Canada Ideal Think Technologies Inc. Full timeAs a member of the Product Implementation team, we are seeking a highly motivated and experienced Business Analyst to join our team. As a Business Analyst, you will be responsible for undertaking the business analysis for Mortgage Loan Origination System (LOS) product. This role requires bilingual proficiency in English and French. **Roles and...
-
Analyste D'affaires
7 days ago
Montréal, Canada PayFacto Full time**Analyste d'affaires** Nous sommes à la recherche d'un analyste de données et de veille stratégique pour rejoindre notre équipe des opérations ! Le « Business Intelligence/Data Analyst » travaillera avec les analystes des opérations, les analystes des processus, les gestionnaires de produits et d'autres membres et responsables afin d'utiliser les...
-
Business Analyst
2 weeks ago
Montréal, Canada Cognizant Technology Solutions Full timeBusiness Analyst - Cognizant Consulting (Canada) Position Overview? The Cognizant Consulting team is a high performing organization that is continually expanding our client base.??As a Business Analyst, you play an important role with responsibilities that range from analyzing a client's issues/objectives and interviewing key client?stakeholders to...
-
Analyst, Research
2 weeks ago
Montréal, Canada Business Development Bank of Canada Full timeNo other bank is doing what we do. At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different....
-
Commerce Business Analyst
1 week ago
Montréal, Canada Verndale Full time**About the Commerce Business Analyst Position**: The Commerce Business Analyst role is a highly collaborative position with insight into and collaboration with all roles within the organization. This position serves as a primary facilitator and leader for cross-team communication and collaboration. The Business Analyst must familiarize him/herself with...
-
Functional Analyst/business Analyst
1 week ago
Montréal, Canada XRM Vision Full timeCompany Description Hi there! My name is Evan and maybe we're meant to work together. **_ About me:_** - Pronouns: He, Him - Functional Analyst at XRM Vision - Located in Montreal, Quebec - Swing dancer and official organizer of board game evenings at XRM Vision **_ About XRM Vision :_** - Founded in 2008 - Dynamics 365 and Microsoft Inner Circle...
-
Functional Analyst/business Analyst
1 week ago
Montréal, Canada Xrm Vision Full time**Company Description**: Hi there! My name is Evan and maybe we're meant to work together. **_ About me:_** - Pronouns: He, Him - Functional Analyst at XRM Vision - Located in Montreal, Quebec - Swing dancer and official organizer of board game evenings at XRM Vision **_ About XRM Vision :_** - Founded in 2008 - Dynamics 365 and Microsoft Inner Circle...
-
Business Analyst
3 weeks ago
Montréal, Canada Maison Battat Inc. Full time**Business Analyst** **Maison Battat Inc. - Montreal QC** At Battat, we’re in the business of making kids happy. Thanks to our team of dynamic, talented and motivated individuals, we design and manufacture high quality, educational, and innovative toys that kids and parents around the world have loved for over 45 years! Joining Battat means working in a...
-
Business Analyst
2 weeks ago
Montréal, Canada EVOLVIC Full time**BUSINESS ANALYST** **Duties**: - Identify sources and data required for report development based on business needs. - Coordinate integration activities with technical experts. - Collaborate with the digital performance team to develop dashboards and performance indicators to make decision relevant information available to the different teams. - Carry out...
-
IT Business Analyst
2 weeks ago
Montréal, Canada Epsilon Solutions LTD. Full time**IT Business Analyst** **Location: Montreal, QC (Hybrid)** **JD**: **IT Business Analyst qualifications and skills**: - Knowledge of Authentication, Authorization and Access-Control - UAT Validation - Gather intelligence from corporate executives and middle managers about needs and future growth - Assume responsibility for project tasks and ensure they...
-
IT Business Analyst
1 week ago
Montréal, Canada MSi Corp (Bell Canada) Full timeOur telecom client, Bell Canada, is looking for a IT Business Analyst for a long-term contract. The ideal candidate would have 6+ years experience in this field.
-
Functional Analyst/business Analyst
1 week ago
Montréal, QC, Canada Equisoft Full time**Functional Analyst/Business Analyst** **What is Equisoft? **Equisoft is a global provider of digital solutions for insurance and investment, recognized by more than 250 of the world's largest financial institutions. We offer a comprehensive ecosystem of modular solutions that help our clients tackle all the challenges brought by this era of digital...
-
Business Analyst
2 weeks ago
Montréal, Canada Nixa Full time**About us** **What does a Business Analyst do at Nixa?** The Business Analyst will be responsible for assisting sales staff on customer discovery calls. They will also be responsible for the analysis of customer requests and translating those requests into detailed quotes. The Business Analyst will also be responsible to research Public Tenders (RFPs)...