Customer Service Professional

2 months ago


Saskatoon, Canada ATS Traffic Ltd. Full time

**Location**: Saskatoon, SK

**Status**: Permanent, Full-Time (40 hours per week); Monday - Friday, 8 AM - 4:30 PM.

**Reports To**:Branch Manager

**About ATS Traffic**:
ATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services and signage products and services across Canada, currently operating out of offices in Edmonton, Calgary, Regina, Saskatoon, Langley, Kamloops and Winnipeg.
- **Do What’s Right**:

- **Our People Matter**:

- **Trust Through Teamwork**:

- **Striving for Excellence**

**About the Position**:
ATS Traffic is currently looking for a Customer Service Professional (CSP) to join our Saskatoon team This is an excellent opportunity for anyone with retail customer service and/or sales background looking for their first experience working within a professional setting.

**Responsibilities**:

- Data Entry: accurately processing quotes, orders, jobs and tickets for customers in TCR and SalesPad
- Answer and direct all incoming calls, greet walk-in customers
- Handle inquiries for quotes, orders, deliveries and pick-ups, as well as customer concerns
- Invoicing rental customers promptly
- Promote new products to existing customers
- Build and maintain customer relationships
- Take payment on cash sales

**Qualifications**:

- Someone who is personable, positive and always willing to assist customers
- Customer service training and/or courses are an asset.
- Proficient computer literacy with Microsoft Office 365: Word, Excel, and Outlook is required.
- Strong verbal and written communication skills are required.

**Why Choose ATS Traffic?**:
We have always been a family-owned business. When you join ATS, you aren’t just a number: people remember your name and treat you like one of the family You’ll be working with a team you can trust, and you’ll be excited to come in on Monday morning.

Other perks include:

- **RRSP Matching Program**:

- **Paid Vacation Time and Personal Days**:

- **Health Spending Account and Healthy Lifestyle Spending Account**:

- **Competitive benefits package**:

- **Regular company events like barbecues and holiday parties**

**Behaviors**: Required
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity

**Motivations**: Preferred
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Self-Starter: Inspired to perform without outside help
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Goal Completion: Inspired to perform well by the completion of tasks
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization



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