Security Supervisor

2 weeks ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:40790

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**

Shelter Supervisor supports the Centre’s mandate of providing a safe, welcoming, professional and accessible environment for patrons and staff. The position does this through leadership in relationship building, patron engagement, and using a conflict-positive approach to resolving issues and concerns in the Centre within the framework of established guidelines. The Shelter Supervisor is a working supervisory position, with responsibilities in: supervising Shelter Staff on shift; administrative work overseeing shelter operations; floor and Information Desk support; and supporting the safety and maintenance at the Gathering Place Community Centre.

This position works a compressed 4-day work week, 3:00pm to midnight, Wednesday through Saturday. Hours and location of work may be changed in accordance with operational requirements and the Collective Agreement.

**Specific Duties & Responsibilities**
- Performs day-to-day site/shift shelter operations aimed at achieving the Gathering Place mandate of a safe, welcoming, professional and accessible environment for patrons and staff including training new staff, updating staff on new procedures; direct supervision of workday positions/rotations/breaks/program support; reporting/documenting; daily morning huddles; creating documents of procedures and policies for distribution, tracking employee training.
- Conducts scheduling and payroll.
- Monitors the performance of shelter staff which includes providing direction to the Shelter Attendants and Information Clerks.
- Assists with Occupational Health and Safety and WorkSafe matters.
- Liaises with emergency services on shelter and medical related matters.
- Leads a variety of security incident related responses, including near miss and critical incident situations and with patrons who are barred from the shelter while keeping others safe.
- Performs regular shelter functions including access restrictions, patrols, program support and clerical duties as required, including reporting building maintenance and repair requirements.
- Revises shelter procedures with reference to investigations, helping define new procedures and policies in consultation with management and rest of shelter team.
- Orders shelter related supplies.
- Performs other duties as required

**Qualifications**

Education and Experience:

- Completion of Grade 12, supplemented by Security related courses and sound related experience including some experience in a supervisory capacity or an equivalent combination of training and experience.
- Experience and knowledge in working with socially and economically disadvantaged communities is preferred.
- Occupational First Aid Level 2 Certification is required.
- BST Security Training Certificate is preferred.

Knowledge, Skills, and Abilities:

- Thorough knowledge of shelter policies, procedures, techniques, principles and standards as they relate to the work performed.
- Working knowledge of investigative techniques.
- Working knowledge of the organization of the City, the general functions the Centre, and the nature of services performed.
- Working knowledge of office practices and procedures and the use of Microsoft Office suite.
- Working knowledge of department budgeting activities; planning, monitoring, tracking.
- Ability to coordinate security operations and develop related plans.
- Ability to select, train and supervise the work of shelter staff; provide training and guidance to same.
- Ability to follow-up on complex incident reports and to investigate incidents and recommend corrective action.
- Ability to train civic staff in a variety of shelter related topics.
- Ability to establish, maintain and prepare a variety of records, files and reports related to the work.
- Ability to establish and maintain effective working relationships with internal and external contacts.
- Excellent verbal de-escalation, community engagement, effective relationship building, and conflict resolution are required.
- A high level of initiative and skill working both independently and with a team while multitasking in a fast paced environment.
- Sound knowledge of departmental practices, policie

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