Scheduler

1 month ago


Calgary, Canada City of Calgary Full time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
- The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
- As a Scheduler, you will be responsible for ensuring efficient and accurate shift scheduling and real time staffing. You will optimize staff resources to meet operational baselines while maintaining adherence to service level requirements. Primary duties include:

- Monitor and review staffing levels in staffing software, evaluate and take action to ensure that mandatory operational baselines are met.
- Ensure accurate and timely data entry into staffing software to reflect all employee work assignments, shift times/hours and duties during their shifts.
- Cover staffing for short notice absence, secondments, wellness, training assignments and staff deployment for special events.
- Manage and update system data including employee profiles, job status, specialities and assignments, and contact information.
- Manage authority levels and login policies for system users; create new rules, shifts and work codes within the system.
- Action and verify accurate and timely data entry.
- Audit system to ensure accurate scheduling and pay coding; verify accuracy with Payroll and resolve any discrepancies.

**Qualifications**
- A completed 1 year certificate in Business Administration or a related area and at least 3 years of relevant experience is required.
- Working knowledge of computerized scheduling software systems (for example UKG TeleStaff, InTime) is preferred.
- Intermediate proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
- A level of familiarity working with contractual language, interpretation of this language, analytical ability to interpret statistics and make recommendations from the information gathered.
- A strong background in administrative processes and procedures and the ability to deal effectively with conflict and think creatively to resolve issues while respecting the intent of contract or policy provisions.
- Strong interpersonal and communication skills, attention to detail and the ability to work without direct supervision in a dynamically changing environment.

**Pre-employment Requirements**
- An enhanced security clearance will be conducted.
- Successful applicants must provide proof of qualifications.
- Union: CUPE Local 38
- Business Unit: Emergency Management &
Community Safety
- Position Type: 1 Permanent and 2 Temporary (up to
22 months)
- Location: 3705 35 Street NE
- Compensation: Pay Grade 8 $36.58 - 48.91 per hour
(2024 Rates)
- Days of Work: This position works a 5 day
work week with 1 day off in a 3 week cycle.
- Hours of work: Non-standard 40 hour work week
- Audience: Internal/External
- Job ID #: 310824


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