Crew Lead

6 months ago

Guelph, Canada ServiceMaster Restore of Guelph Full time

A ServiceMaster Crew Chief will be required to enter, lead and work job sites that have been affected by flooding, fires, mold and sewer back up. Our employees are required to perform duties in homes, businesses as well as government buildings that have been affected by emergency situations. Out of town work may be required for large losses and catastrophic events.

**Must be available for On Call shifts as scheduled.**

**Job Duties**:

- Leads and works with technicians on the emergency response team to attend losses such as flooding/sewer back up/ fire/wind.
- Confirms scope of work with Project Manager and/or dispatcher.
- Has the home owner(s) or approved authority sign off on the work authorization.
- Manages all questions on site from homeowners/business owners in a professional, dignified, knowledgeable and calming manner.
- Responsible for safety at each work site, conducts and documents safety meeting with compliance to both the Occupational Health and Safety Codes and company polices including performing a hazard assessment with their crew before beginning work on site. As well ensures compliance for all OH&S is followed by all personnel including sub trades on site
- Photographs and video graphs the work site before, during and after emergency work - especially pre-existing damage.
- Ensures water readings (Daily Psychometric Readings) are documented at every loss.
- Daily submission of accurate time sheets for self and crew members to payroll by reviewing time sheets and all paper work to ensure precision before handing it in
- Completes all necessary forms: Work Authorization, Daily Psychometric Readings, Equipment Activity Reports, Job Hazard Assessment, at the completion of each emergency.
- Provides the Mitigation Manager with up to date reports on the status of the job at the end of each work day, and remains in continual contact to inform the Project Manager of any changes and calls upon all concerns
- Collects all applicable samples for the Project Manager
- All crew chiefs should have Asbestos awareness as they are required to collect applicable asbestos samples when in question and notifies the Project Manager of this immediately
- Each day, every crew chief must call in a report on the job progress to the Mitigation Manager
- Conducts vehicle maintenance inspections; cleans and maintain vehicles both inside and out.
- Understands and implements standard protocols for Water Remediation, Mold, Asbestos and Contents handling depending on the type of loss.
- **Valid G driver’s license required**

**Key Competencies**:

- Takes Pride in quality control and efficient work procedures as per individual insurance protocol and work order instruction
- Mentors other technicians and guides them in the proper way to mitigate a loss
- Sets a level of quality work performance for their crew to follow
- Determines equipment and supplies needed for each loss.
- Ensures client is receiving a high standard of care and superior quality of service.
- Mixes and applies chemicals safely in accordance with manufacturer’s specifications and WHMIS
- Teaches good housekeeping techniques to ensure non-cluttered, safe and organized worksites. This can be shown through maintaining a tidy and safe work environment for the employees, insured as well as any other individuals that may be onsite
- Has a complete set of tools that is inventoried on a regular basis, basic carpentry skills and working knowledge of tools
- Wears appropriate PPE and company attire/uniform at all times
- Minimum of 1 year of direct working experience in disaster restoration linked to fire/water loss or related
- Strong Leadership and Communication abilities
- Proficient working and applied knowledge of demolition and tear outs of affected areas in both residential and commercial buildings of various sizes
- Ability to remain calm in times of stress a chaotic situations
- Knowledge and working ability to properly use equipment in an appropriate manner such as dehumidifiers, truck mount, airs scrubbers etc.
- Must possess proficient knowledge of proper demolition procedures
- Sound construction knowledge related to sites and terminology

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care

Schedule:

- 8 hour shift
- On call

Supplemental pay types:

- Overtime pay

**Experience**:

- Restoration: 3 years (required)

Licence/Certification:

- Driving Licence (required)
- IICRC Certification (required)

Work Location: In person

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