Financial Analyst, Fp&a Customer Success

1 week ago

Toronto, Canada Limelight Software Full time

Limelight is a leading cloud FP&A platform that helps finance teams streamline their budgeting, forecasting, and reporting processes by automating manual spreadsheets. Our solution enables businesses to spend more time on valuable insights and decision-making.

At Limelight, we thrive on collaboration, creativity, and delivering exceptional value to our clients. We’re passionate about helping organizations achieve their financial goals while fostering a culture of innovation, trust, and flexibility.

We are looking for a **Financial Analyst, FP&A Customer Success** to join our growing team. This is a unique opportunity to blend your financial analysis expertise with customer success and enablement skills. You will work closely with customers who are already live on the Limelight platform, ensuring they see continued value, high adoption rates, and ongoing success.

You will be the trusted advisor for CFOs, Controllers, and finance leaders, ensuring retention through training, support, and engagement initiatives. If you have a passion for FP&A, exceptional client relationship skills, and a drive to help others succeed, we’d love to hear from you

**What You’ll Do**:

- Serve as the primary point of contact for customers already live with Limelight, building strong, trust-based relationships with their finance teams.
- Provide **continuous enablement** through training sessions, events, and resources to ensure customers maximize their use of Limelight.
- Monitor customer **adoption and usage metrics** to identify opportunities for further engagement and improvement.
- Proactively address challenges and provide solutions to drive **customer retention** and satisfaction.
- Plan, schedule, and deliver customer success initiatives, including training workshops, webinars, and quarterly business reviews.
- Collaborate with internal teams to provide exceptional **support** and ensure timely resolutions for client concerns.
- Partner with clients to align the platform with their evolving FP&A needs, offering insights to improve their processes.
- Actively gather customer feedback and advocate for product improvements internally.

**What You Bring**:

- 3-5 years of experience in **FP&A** (planning, forecasting, and reporting) or a similar role.
- Proven ability to engage and support customers to drive adoption and satisfaction, ideally in a **Customer Success** or client-facing capacity.
- Strong understanding of **financial statements, models,** and FP&A processes.
- Excellent **communication** skills, with the ability to build relationships with finance leaders (CFOs, VPs, Controllers).
- Experience in conducting **training sessions** and delivering product enablement.
- A passion for solving customer challenges and enabling their success.
- Familiarity with ERP systems (e.g., Sage Intacct, NetSuite, Microsoft Dynamics) or FP&A tools is a plus.

**Why Join Limelight?**
- ** Collaborative Culture**: Work alongside a supportive, passionate team that values your ideas and contributions.
- ** Work-Life Flexibility**: We’re fierce defenders of a healthy work-life balance.
- ** Growth Opportunities**: Develop your skills, grow your career, and make a direct impact.
- ** Competitive Benefits**: Enjoy a competitive salary, flexible vacation policy, and comprehensive benefits (drug, dental, vision, life).
- ** Innovation and Impact**: Be part of a fast-growing company transforming how businesses approach FP&A.

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