Telephone Systems Specialist

2 weeks ago

Orillia, Canada Ministry of the Solicitor General Full time

The Ministry of the Solicitor General, Ontario Provincial Police, and the Commander of the Communications & Technology Services Bureau are seeking a qualified individual to join our Video and Voice Services team. In this exciting, rewarding and challenging opportunity, you will provide specialized technical expertise, analysis, advice, support and recommendations for the design, development and implementation of technical solutions as well as operational and maintenance support of the Ontario Provincial Police (OPP) telephony and contact centre telecommunication environments.

About Us:
The Ontario Provincial Police (OPP) is one of North America's largest deployed police services with more than 5,800 uniformed officers, 2,400 civilian employees and 830 Auxiliary officers. We provide essential services that ensure the safety and security of the people of the Province of Ontario. The OPP is a division of the Ministry of the Solicitor General, the largest operational ministry in the province with a presence in every community across Ontario. We are the largest police service in Ontario and the second largest in Canada.

The Communications and Technology Services Bureau (CTSB) is comprised of more than 1,000 dedicated uniform and civilian professionals who possess a wide variety of backgrounds, expertise, and technical skills. The challenge of meeting the needs of a provincial police service with over 9,000 uniform and civilian members in a province as vast as Ontario is significant. Despite this, CTSB members have risen to the occasion and will continue to surpass expectations in meeting the needs of a diverse, geographically deployed OPP workforce.

The OPP Values promote always doing the right things for the right reasons, by:

- Serving with PRIDE, PROFESSIONALISM and HONOUR.
- Interacting with RESPECT, COMPASSION and FAIRNESS.
- Leading with INTEGRITY, HONESTY and COURAGE.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
**OPS Anti-Racism Policy** and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
**Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: To provide specialized technical expertise, analysis, advice, support and recommendations for the design, development and implementation of technical solutions as well as operational and maintenance support of the Ontario Provincial Police (OPP) telephony and contact centre telecommunication environments.

**How do I qualify?**:
**Mandatory**:

- Ability to pass OPP background security investigation.
- Valid Ontario driver's licence to facilitate regular travel throughout the Province.
- Ability to work on a regularly scheduled on-call basis (24/7 environment).

**Knowledge, Skills and Abilities**: You have:

- Specific knowledge and industry standard certified training and experience for the multiple telecommunications technology platforms in use by OPP (Mitel Mivoice business, AVAYA Aura, AVAYA Session Border Controller) and maintain product knowledge through study, training and certification for such platforms and stay current with communication industry trends and evolving technologies
- Advanced knowledge of SIP trunking operation, design and implementation.
- Knowledge and experience working with softphones and various SIP endpoints.
- Experience using wireshark and other packet capture and analyzation software.
- Experience in ACD contact centre solutions.
- Advanced knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols.
- Experience configuring and troubleshooting switches, routers and firewalls.
- Knowledge and experience with installation of VoIP systems and infrastructure in both physical and virtual environments.

Ability to:

- Resolve problems effectively
- Plan and organize actions to resolve technical issues
- work independently and as part of a team

**Additional Information**: Ensure that you read the job description to make sure you understand this job. Even if you don't meet every requirement in this job description, we still encourage you to apply.

**Application Instruction**: Resume / cover letter must be received no later than 11:59 pm on 01-Sep-2023. Submit quoting WIN ID # (if applicable) and file # 23-205 showing how your qualifications, training and experience relate to the position to: Ismael Mian.

Only those applicants selected for interview will be contacted.

**Additional Information**:
**Address**:

-

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