Bilingual Credit Management Resolution Officer
2 weeks ago
**Job Summary**
**What is the opportunity?**
You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our call centers are located in Meadowvale, Montreal & Winnipeg. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.
**What will you do?**
- Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accounts
- Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client’s financial obligations
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on client’s financial situation
- Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
**What do you need to succeed?**
**Must-have**
- Proven interpersonal, communication and problem resolution skills
- Ability to build rapport while offering the right solutions for our clients while mitigating risk
- Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns
- Requires fluency in French and English to serve our clients in the community with English speaking needs
- Flexibility to work various shifts that meet our clients’ needs Monday to Friday, between 8:00 AM to 9:00 PM and Saturday between 8:00 AM to 4:00 PM EST
**Nice-to-have**
- Past experience in a customer service role where you provided a variety of needs-based solutions
- Negotiation skills
- Experience working in a team and metrics-based performance environment
- Previous experience working in a Contact/Call Centre and in a fast paced financial and/or service industry
**What’s in it for you?**
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager._
HYBRIDENT
**Job Skills**
**Additional Job Details**
**Address**:
7101 AV DU PARC:MONTRÉAL
**City**:
MONTRÉAL
**Country**:
Canada
**Work hours/week**:
37.5
**Employment Type**:
Full time
**Platform**:
Personal and Commercial Banking
**Job Type**:
Regular
**Pay Type**:
Salaried
**Posted Date**:
2024-04-02
**Application Deadline**:
2024-04-29
**I**nclusion** and Equal Opportunity Employment**
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
**Join our Talent Community**
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
-
Bilingual Resolution Specialist, Residential
1 week ago
Montréal, Canada First National Financial Full timeWorking together to be our best! First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a...
-
Bilingual Credit Representative
5 days ago
Montréal, Canada Aon Corporation Full timePosting Description: **Bilingual Credit Representative** **Does Accounts Receivables motivate you?** Are you looking for an opportunity to get your start in the commercial insurance industry? Are you looking for a motivating team that will support and mentor your growth in your career? If yes, read on! Our team is looking for a Bilingual Credit...
-
Human Resources Business Partner
1 week ago
Montréal, QC, Canada Bilingual Source Full timeWe seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...
-
Bilingual Human Resources Business Partner
6 days ago
Montréal-Est, Canada Bilingual Source Full timeWe seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...
-
Bilingual Human Resources Business Partner
1 week ago
Montréal-Est, Canada Bilingual Source Full timeWe seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...
-
Bilingual Human Resources Business Partner
1 week ago
Montréal-Est, Canada Bilingual Source Full timeWe seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...
-
Bilingual Human Resources Business Partner
1 week ago
Montréal, QC, Canada Bilingual Source Full timeWe seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to...
-
Bilingual Collections Officer
3 weeks ago
Montréal, Canada Vault Credit Corporation Full timeWho we are: Vault is a non-bank owned private lending company offering a wide array of financial services such as mortgages, business loans, equipment leasing as well as many other lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our...
-
Bilingual Human Resources Business Partner
4 days ago
Montréal-Est, Quebec, Québec, Canada Bilingual Source Full timeWe seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to...
-
Bilingual Fraud Officer
1 day ago
Montréal, Canada Royal Bank of Canada Full time**Job Summary** **What is the opportunity?** Please note: This is a hybrid role. **What will you do?** - Review NDB alerts and update notifications accordingly - Record and refer all suspicious files to CIS for review **What you need to succeed?** **Must - have**: - At least 12 months experience in client service or fraud related environment -...
-
Agent, Credit Management
4 days ago
Montréal, Canada Canada Post - Postes Canada Full timeJob Requisition Id: 164044 Business Function: Finance Primary City: Montréal Other Location(s):Quebec, Remote Province: Quebec Employment Type: Full-Time Employment Status: Permanent Language Requirement: Bilingual Imperative (BBCC) Employee Class and Level: UPCEA05 Number of Vacancies: 1 Job Closing Date (dd/mm/yyyy):02/06/2023 The Analyst, Customer...
-
Representant Bilingue
7 days ago
Montréal, Canada Canon Canada Full time**Représentant Bilingue du crédit et recouvrement (Français/Anglais)** - Êtes-vous prêt à faire progresser votre carrière en gestion du crédit ? Nous sommes actuellement à la recherche d'un représentant du crédit dévoué et expérimenté pour se joindre à notre équipe. Le représentant du crédit et recouvrement relèvera du directeur du...
-
Credit & Ar Manager
1 week ago
Montréal, Canada SharkNinja Full timeOur purpose is to positively impact people's lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they...
-
Credit and Collections Representative
7 days ago
Montréal, Canada Mircom Technologies Full timePerform credit and collection activities that include analyzing customers’ credit risk, conducting systematic and daily collection follow-ups. - Works with customers in assigned territories to receive payments. Resolves customer A/R differences to the satisfaction of both Mircom and our customers. Uses good business judgment in working with/through other...
-
Resolutions Consultant
4 days ago
Montréal, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Associate, Corporate Credit Management
4 weeks ago
Montréal, Canada TD Bank Full time409731BR Securities / Wholesale Banking Montreal, QC May 17, 2023 Company Overview Department Overview TD Securities is one of Canada’s most active dealers in Debt and Equity products. Corporate Credit is our team of in-house credit assessment professionals. They work closely with our Investment Banking and Sales and Trading teams, as credit is an...
-
Property Manager
3 days ago
Montréal, Canada Realstar Management Full timeThe Property Manager provides essential hands-on leadership in a residential property. With the direction and support of a District Manager, the Property Manager is responsible for overall property performance by maximizing profitability and maintaining corporate standards within established operational and budgetary objectives. **What we offer to...
-
Collection Officer, Equipment Finance
4 weeks ago
Montréal, Canada TD Bank Full time409651BR Commercial Banking Montreal, QC May 16, 2023 Company Overview Department Overview The TD Equipment Finance (TDEF) team is a centre of excellence within TD Specialized Commercial Banking. Our mandate is to structure equipment financing (leases and loans) for business clients and prospects as an alternative to other conventional bank sources of...
-
Assistant Manager, Freight Collections
4 weeks ago
Montréal, Canada Canadian National Railway Full timeAt CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...
-
Vie Corporate Credit Management, Credit
3 days ago
Montréal, Canada BNP Paribas Full timeVIE CORPORATE CREDIT MANAGEMENT, CREDIT COORDINATION TEAM - MONTRÉAL, H/F (NUMÉRO DE L'EMPLOI : !V_CIBGB_0159) **VIE Corporate Credit Management - Montréal, H/F** **Concrètement votre quotidien ?** Vous intégrerez l’équipe North America Corporate Credit Management Coordination, une équipe transversale responsable de nombreux sujets directement...