Service Install Technician

4 weeks ago

Fredericton, Canada Rogers Communications Full time

Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve.

We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada.

Let’s make your possible at Rogers.

Are you up for the challenge and the fun? If so, consider the following opportunity:
**Requirements**:

- Diagnose and/or correct all technical problems (Digital and analogue cable services, Hi-Speed Internet, Home Phone and Smart Home Monitoring services) to the satisfaction of the customer and in accordance with company specifications.
- Install Cable Television services and products in accordance with established Installation Standards.
- Inform customers of enhanced company products in an effort to secure increased sales.
- Complete Company documentation pertaining to calls in accordance with the department processes and standards.
- Complete all service change requests in a timely professional manner.
- Complete all assigned projects within established time parameters and standards.
- You are require to be knowledgeable of and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy.
- Excellence in Execution - Strive for flawless execution in everything that we do, resulting in consistently evolving standards of higher overall performance, optimized effectiveness and value to our shareholders, customers and employees by focusing on our three
- KEY SUCCESS FACTORS: Accountability, Adaptability, Customer 1st.
- This position is covered under the UNIFOR Collective Agreement.

Qualifications:

- Demonstrates behaviors, which support the Key Success Factors: Accountability, Adaptability & Customer 1st.
- Role Competencies: Innovation/Creative Thinking; Problem-Solving/Judgment; Achievement Orientation; Listening/Understanding/Responding.
- Previous technical CATV and/or Telco experience would be an asset.
- Must have a valid driver's license with a safe driving record.
- Must be able to lift and move equipment (approx. 80lbs) and work on ladders/poles at heights up to 40 feet.
- Willing to work flexible shifts and schedules; days, nights and weekends.
- Willing and able to work in adverse weather conditions.
- Must have knowledge in wifi and general computer troubleshooting skills
- Circuit switch and twisted pair cable knowledge would be an asset
- Fibre knowledge an asset
- Billingual (English & French) is an asset

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 377 York Street (169), Fredericton, NB
Travel Requirements: None
Posting Category/Function: Field Operations & Installation
Requisition ID: 258259

Together, we'll make more possible, and these six shared values guide and define our work:
Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

Posting Notes: Customer Experience

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