Dispatcher - Installation Technician

4 weeks ago

Fredericton, Canada Xplore Full time

We are looking for a Dispatcher - Installation Technicians to be located in either our Fredericton or Woodstock NB, Calgary, AB, and or Cornwall, ON office. Reporting to the Manager, Workforce & Capacity Planning this role will be responsible for supporting a team of Installation Technicians by contacting customers, establishing appointment times, and responding to incoming changes to scheduling. This role requires flexibility to work evenings.

Key responsibilities include:

• Monitor the appointment/dispatch board; confirm and move calls when necessary
• Ensure technicians are efficiently routed and dispatched to the appropriate calls
• Pulling calls forward to ensure technicians' days are full
• Provide administrative support for installation technicians and management of urgent issues as they arise
• Aid and provide support to cross-functional departments
• Answer incoming customer calls and update call logs, call records, and other important documentation
• Make customer calls in order to schedule/reschedule appointments for new installations or service work
• Ensure installation technicians have the proper instructions and information required to perform their duties
• Prioritize and organize calls according to urgency
• Work closely with other frontline managers to address quality of service issues
• Identify scheduling challenges and work with department managers to find solutions

The ideal candidate will possess:

• Bilingual (French/English) is asset
• 2 years of customer service experience required
• Previous dispatching experience is considered an asset
• Problem solving skills
• Excellent customer service skills; strong communication skills, both written and oral
• Must be able to organize, prioritize and multi-task effectively
• Professionalism and tact in representing the company to our customers
• Independent and prudent judgement
• Excellent time management skills with attention to detail
• A working knowledge of MS Office (i.e. MS Project, Word, Outlook, Excel and PowerPoint)
• Ability to work in a fast-paced, dynamic environment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Xplore Inc. is Canada's fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

  • Dispatcher - Installation Technician

    3 weeks ago

    Fredericton, Canada Xplore Full time

    We are looking for a Dispatcher - Installation Technicians to be located in either our Fredericton or Woodstock NB, Calgary, AB, and or Cornwall, ON office. Reporting to the Manager, Workforce & Capacity Planning this role will be responsible for supporting a team of Installation Technicians by contacting customers, establishing appointment times, and...

  • Dispatcher - Installation Technician

    2 weeks ago

    Fredericton, Canada Xplore Inc. Full time

    We are looking for a Dispatcher - Installation Technicians to be located in either our Fredericton or Woodstock NB, Calgary, AB, and or Cornwall, ON office. Reporting to the Manager, Workforce & Capacity Planning this role will be responsible for supporting a team of Installation Technicians by contacting customers, establishing appointment times, and...

  • Dispatcher - Installation Technician

    1 week ago

    Fredericton, Canada Xplore Inc. Full time

    We are looking for a Dispatcher - Installation Technicians to be located in either our Fredericton or Woodstock NB, Calgary, AB, and or Cornwall, ON office. Reporting to the Manager, Workforce & Capacity Planning this role will be responsible for supporting a team of Installation Technicians by cont

  • Dispatcher - Installation Technician

    2 weeks ago

    Fredericton, Canada Xplore Inc. Full time

    We are looking for a Dispatcher - Installation Technicians to be located in either our Fredericton or Woodstock NB, Calgary, AB, and or Cornwall, ON office. Reporting to the Manager, Workforce & Capacity Planning this role will be responsible for supporting a team of Installation Technicians by contacting customers, establishing appointment times, and...

  • Dispatcher - Installation Technician

    2 weeks ago

    Fredericton, Canada Xplore Inc. Full time

    We are looking for a Dispatcher - Installation Technicians to be located in either our Fredericton or Woodstock NB, Calgary, AB, and or Cornwall, ON office. Reporting to the Manager, Workforce & Capacity Planning this role will be responsible for supporting a team of Installation Technicians by contacting customers, establishing appointment times, and...

  • Dispatcher - Installation Technician

    2 days ago

    Fredericton, Canada Xplore Inc. Full time

    We are looking for a Dispatcher - Installation Technicians to be located in either our Fredericton or Woodstock NB, Calgary, AB, and or Cornwall, ON office. Reporting to the Manager, Workforce & Capacity Planning this role will be responsible for supporting a team of Installation Technicians by contacting customers, establishing appointment times, and...

  • Dispatcher – Installation Technician

    4 weeks ago

    Fredericton, New Brunswick, A3A, York region, Canada Xplore Inc. Full time

    We are looking for a Dispatcher - Installation Technicians to be located in either our Fredericton or Woodstock NB, Calgary, AB, and or Cornwall, ON office. Reporting to the Manager, Workforce & Capacity Planning this role will be responsible for supporting a team of Installation Technicians by contacting customers, establishing appointment times, and...

  • Dispatcher - Installation Technician

    1 week ago

    Fredericton, New Brunswick, A3A, York region, Canada Xplore Inc. Full time

    We are looking for a Dispatcher - Installation Technicians to be located in either our Fredericton or Woodstock NB, Calgary, AB, and or Cornwall, ON office. Reporting to the Manager, Workforce & Capacity Planning this role will be responsible for supporting a team of Installation Technicians by contacting customers, establishing appointment times, and...

  • Installer

    4 weeks ago

    Fredericton, Canada Action Car and Truck Accessories Inc. Full time

    Do you love to work on vehicles? Do you want to work with a customer focused team? Our technicians are passionate about cars and trucks. We install everything that we sell, so every day is different. From lift kits to stereos, vent visors to truck caps, you will find variety is our norm. We offer competitive wages, full health and dental benefits, paid...

  • Installer

    2 days ago

    Fredericton, New Brunswick, Canada Action Car and Truck Accessories Inc. Full time

    Do you love to work on vehicles? Do you want to work with a customer focused team?Our technicians are passionate about cars and trucks. We install everything that we sell, so every day is different. From lift kits to stereos, vent visors to truck caps, you will find variety is our norm.We offer competitive wages, full health and dental benefits, paid...

  • Telecommunications Installation

    2 months ago

    Fredericton, Canada Frontier Technologies Full time

    Frontier Technologies is currently seeking applications for Field Technicians to join our team in Fredericton, NB. As a member of our field team you will be responsible for providing outstandingcustomer service and technical expertise through the installation of a suite oftelecommunication products in customer locations. Additionally, you may betasked...

  • Telecommunications Installation

    2 weeks ago

    Fredericton, Canada Frontier Technologies Full time

    Frontier Technologies is currently seeking applications for Field Technicians to join our team in Fredericton, NB. As a member of our field team you will be responsible for providing outstandingcustomer service and technical expertise through the installation of a suite oftelecommunication products in customer locations. Additionally, you may betasked...

  • Rv Technician

    5 days ago

    Fredericton, Canada Lyle Bongards RV Sales Full time

    **: As an RV Technician you will be performing pre-delivery inspections, accurately diagnosing, and repairing a variety of technical issues, inspecting, and adjusting, or overhaul recreational vehicles and travel trailers. You will be responsible for maintaining a clean work environment, participating in training, assisting co-workers, completing jobs with...

  • Garage Door Technician

    2 weeks ago

    Fredericton, Canada Atlantic Windoor LTD. Full time

    Are you an experienced garage door installer or previously been a garage door service technician? Do you enjoy problem solving? Do you enjoy working with mínimal supervision? If you said yes to these questions, we have an opportunity for you to join our team. **Job Position**: We are currently looking for an experienced **garage door installer and...

  • Structured Cabling Technician

    2 weeks ago

    Fredericton, Canada Convergint Technologies Ltd Full time

    **Based in Atlantic Canada, Dramis, now a Convergint company, is an established, highly successful organization that provides traditional and cutting-edge technologies for business telecommunications. Convergint is an industry-leading, global systems integrator that designs, installs, and services electronic security, cybersecurity, fire and life safety,...

  • Field Service Technician

    2 months ago

    Fredericton, Canada Petroleum Measurement Integrators Ltd Full time

    **Role Description** There are currently two open positions. One in Mount Pearl, NL and the second in Fredericton, NB. These are full-time Field Service Technician roles. As a Field Service Technician, your day-to-day tasks will include performing installations, repairs, and maintenance on equipment related to fuel, energy, and instrumentation products. You...

  • Service Install Technician

    4 weeks ago

    Fredericton, Canada Rogers Communications Full time

    Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable...

  • Service Install Technician

    2 days ago

    Fredericton, New Brunswick, Canada Rogers Communications Full time

    Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable...

  • Gas Technician

    4 weeks ago

    Fredericton, Canada Advantage Personnel Full time

    Gas TechnicianSaint John, NBAdvantage Personnel is currently looking for a certified Gas Technician to join our client's team in Saint John, NB. Known for its dependability and durability, our client has grown to become the leading worldwide supplier of equipment, systems, and services to the world's food industry. You will have the opportunity to work on...

  • Structured Cabling Technician

    2 days ago

    Fredericton, New Brunswick, Canada Convergint Technologies Ltd Full time

    Based in Atlantic Canada, Dramis, now a Convergint company, is an established, highly successful organization that provides traditional and cutting-edge technologies for business telecommunications. Convergint is an industry-leading, global systems integrator that designs, installs, and services electronic security, cybersecurity, fire and life safety,...