Sales Support

2 weeks ago

North Vancouver, Canada Elumind Centres For Brain Excellence Full time

**BACKGROUND**:
We are a well-established Brain Health Centre located in North Vancouver. We have an opening for 1 full-time Sales Support position. All training will be provided on the job.

At Elumind, we provide state-of-the-art brain and mental health services to individuals in search of reaching the peak of their brains’ potential. Our philosophy encompasses a variety of integrative approaches to brain health as we believe that healthy software (the mind) can only run on healthy hardware (the nervous system). Our vision is to restore the mind-body connection by making the nervous system whole again through both attending to the body and the mind.

**Why should you work for us?**
- Fully paid-for training and room for growth based on talent and skill
- Competitive compensation based on ability and performance and health benefits
- We are a socially conscious organization and believe in giving back to the community.
- Our philosophy is: At Elumind, we recognize and prioritize clients’ brain as the most important aspect of their vitality and health in everything that they do
- Special events for our teams, including regular staff gathering, get-togethers’ and community events.
- On-going training and team meetings to foster collaboration and innovation

**What You’ll be Responsible for as the Sales Support**:

- Provide administration support to the sales team.
- Manage appointments' calendar to ensure an efficient operation.
- Provides a professional and positive contact for all current and potential clients.
- Supports the team in administrative functions required for booking appointments, data storing in related platforms, communicating with clients and etc.
- Supports the team in maintaining regular contact and positive relationships with current, past and prospective clients.
- Covering Incoming and Outgoing calls and sales leads with a mental health understanding and background
- Follow-up with clients
- Reporting directly to sales & marketing director
- Provide quality control calls and understand and empathize with clients
- Perform scripts to ensure consistency.
- Develop call lists
- Document all calls and results.

**Requirements and Qualifications**:

- A college degree (Psychology is preferred)
- One to three years in a similar role supporting Sales and Marketing teams in a Administrative capacity
- Strong verbal and written communication skills
- Detail oriented with strong organizational skills
- Team Player - effective building internal and customer relationships
- Ability to multi-task and work independently
- Ability to meet and exceed deadlines
- Customer service experience, preferably in healthcare
- Proficient Computer Skills (MS Office, Excel, and Digital soft wares)
- Familiar with CRM platforms
- High energy and the ability to thrive in a fast-paced environment
- Creativity, initiative, and a team-oriented outlook for problem solving
- A talent for finding opportunities for innovation and improvement for the business and the team

**OUR COMMITMENT**:
**Salary**: From $20.00 per hour

**Benefits**:

- Company events
- Extended health care
- On-site gym
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- North Vancouver, BC V7M 3J3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales: 1 year (preferred)

Work Location: One location

Application deadline: 2023-04-14
Expected start date: 2023-04-25

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