Operations Manager

5 months ago

Victoria, Canada IDM Youth Services Inc Full time

The purpose of this position is to oversee assigned residence employees - including completing all required training, supervision, and performance management; this position also ensures all standards of care are maintained as outlined in all WorkSafe, CARF, licensing, and contractual obligations, for assigned worksites.

**Who we are**:
At IDM Youth Services (IDMYS) we believe that all people have the opportunity to live in a safe, stable, supportive environment. IDMYS provides all-inclusive care in a residential setting to one of the most vulnerable populations, at-risk youth. All-inclusive care includes everything from cooking, cleaning, and driving to and from appointments, to administering medications, to offering emotional and behavioural support. Our team at IDMYS is dedicated to providing superior care and support in everything we do for the youth we serve.

We are currently looking for an **Operation Manager **to join our amazing team

**Job Expectations**:

- Member of Joint Occupational Health and Safety Committee or Labor Management Committee.
- Providing supervision, training, and performance management for a team of employees.
- Ensures performance reviews occur at least annually.
- Provides letters of expectation as needed.
- Conducts investigation interviews as needed.
- Conducts employee discipline as needed.
- Scheduling and completing all required initial and on-site training with assigned employees.
- Supervises any assigned practicum students.
- Identifying probationary period dates and ensuring training and employee items are completed prior to this date - extending probationary periods as needed.
- Standards of Care Tasks
- Manages the completion of all Quality Record Reviews at least quarterly - inclusive of all applicable CARF standards.
- Manages all CARF data.
- Manages all quarterly persons served check-ins and updates CARF data tracker.
- Manages all formal complaints received by persons served, stakeholders, and employees.
- Responsible for assessing and purchasing worksite necessities and upgrades.
- Creates and modifies agency templates as needed.
- Maintain and updates Share Vision as needed.
- Updates all agency training and performance review tracking.
- Oversees and assists with training of new employees or employees in new positions.
- Responsible for promoting the agency’s commitment to improving the agency’s wellness and culture.
- Responsible for building community connections that support person served and employee wellness - i.e. discounted services.
- Supports employee returns to work as needed - ensuring they have adequate supports in place to be successful - i.e. training workbooks changed since last working.
- Maintain compliance with all WorkSafe BC standards.
- Including all Covid-19 and public health orders.
- Conducts all emergency drills assigned worksites.
- Maintains health and safety boards assigned worksites.
- Facilitate internal and external worksite inspections at all new locations, and existing locations annually.
- Inputs incident report data and reviews for trends - notifying applicable people as needed.
- Supports worksites with:

- Care plan creation and maintenance.
- ICMs
- Worksite specific policies.
- Employee meetings.
- Facilitates and oversees all intake, transition, and discharge planning for persons served for their assigned worksites.
- Ensures agency policies being maintained - including year-end filing.
- Creates and modifies agency templates as needed.
- Stays informed on all standards of care as required - i.e. MCFD standards of care, Island Health licensing standards, etc.
- Stays informed on CARF standards - specifically Section 2- Program Standards of Child and Youth Services Manual and Employment Community Services Manual.
- Stays informed and up to date on any standard changes/revisions in the manual.

**Minimum Requirements**:

- All applicants must have at least a degree or diploma in a related field (child and youth care, education, psychology, etc.) and/or have the equivalent of at least two years of experience in the field.
- All applicants should have experience of being a team leader and supervising employees in a union setting.

**Qualifications include, but are not limited to**:

- Experience working with individuals with extreme behaviors and/or mental health concerns with the age range of 10-19 years old
- Knowledge of Trauma Informed Practice
- Experience in an administrative/managerial role
- Experience creating and adhering to strict policies and procedures.
- Experience with crisis management and high stress environments - patient, calm, effective self-care practices, problem solving skills, etc.
- Advanced communication skills - able to always maintain professionalism and adapt to the needs of the person served.
- Strong organization and planning skills
- Strong Computer Skills - Microsoft word, Excel, Outlook, etc.

**Compensation, hours and location**:
**Compensation starts at $37.70 per hour.**

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