Front Desk Agent

**Front Desk, Rondalyn RV Resort - Permanent Part Time**

This role provides customer service and front desk support to Rondalyn RV Resort. We are looking for someone who is the right fit for our team and are flexible with our scheduling for the right person.

Hours available can range from 20 to 35 a week to fit your schedule and requires weekend availability. If you are dependable with a strong work ethic, we are willing to provide all training necessary. This is a great opportunity for student or someone looking for weekend work.

**What’s in it for you**:

- Enjoy your work life balance, with some flexibility in schedule setting and evenings for yourself.
- A competitive hourly wage including GRRSP matching.
- $500 bonus upon successful completion of contract, or annual bonus for permanent contracts.
- Opportunity to get outside and enjoy nature and our beachside location.

**What people say about you**:
You are enthusiastic and helpful. You enjoy providing guests with the best possible vacation experience.

You have a professional demeanor and maintain a high-level of customer service at all times.

**Job requirements**:

- Welcome and process guest arrivals and departures, including necessary payments
- Conduct daily site inspections and investigate discrepancies and attending to guest needs and maintaining resort standards (may include occasional light cleaning)
- Process reservations over the phone, online and in person.
- Facilitate excellent guest experience; proactively deliver tourist/guest information.
- Ensuring ongoing communication with team Oceanside and informing the manager of any and all pertinent activities within the resort.
- Detailed oriented and takes pride in ability to produce quality documents quickly and to company standards using templates.
- High level of sound and independent judgement, reasoning and discretion.
- Excellent problem solving, critical thinking and organizational skills.

**Skills & Abilities**:

- Proficient in Microsoft Office including Outlook, Excel and Word.
- Excellent time management and multitasking skills and the ability to prioritize tasks with mínimal supervision.
- Reliable transportation is essential.
- Weekend work required and must be flexible to work various day and shifts. Flexibility with shift availability to meet business requirements is an asset.

**Education and/or Experience**:

- High school diploma or general education degree (GED); or equivalent combination or education and experience.
- 1-2 years related customer service experience.
- Prior knowledge of the tourism/hospitality industry or campgrounds is an asset.

**APPLICATION INFORMATION**:
Please note that applicants must be able to successfully pass a pre-employment criminal and credit background check (conducted at the expense of Parkbridge).

**ABOUT PARKBRIDGE**:
Given the rising costs of real estate, home ownership is quickly becoming out-of-reach for many

Canadians. Parkbridge is one of the few companies that offers a solution. We are Canada’s leading owner, operator and developer of residential and recreational land lease communities. Our business model offers our customers the advantages of home or cottage ownership without the expense of purchasing the land. This fills a gap in the real estate market between rental and freehold.

Being fully-owned by BCImc, one of Canada’s leading asset managers, and working closely with

QuadReal, we are stable and well-capitalized. Our current portfolio consists of almost 100 communities throughout Canada. We have a mandate for sizable growth within the coming years.

We boast a culture of collaboration and community, and we put our people first.

**Job Type**: Seasonal
Contract length: 3 months

**Salary**: $19.00-$20.00 per hour

**Benefits**:

- Casual dress

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Ladysmith, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2023-04-03