Retention Specialist

2 months ago

Port Colborne, Canada PORT CARES Full time

**JOB DESCRIPTION**
- Contributes to monthly individual and team Key Performance Indicators (KPI’s) while managing other tasks through prioritization and effective time management
- Works with a specialized client group to ensure they succeed in retaining sustainable employment
- Conducts follow-up’s at milestone dates to obtain proof of employment and employment status
- Administrators outcome questionnaire survey at milestone check points
- Assists Employment Advisors in re-engaging participants in outcome that are still in service with 90 day contact attempts
- Develops strategies and timelines for individual members for achieving goals while problem-solving when obstacles or challenges occur
- Intervenes with immediate support for those at risk of losing their job
- Works to understand client’s skills, abilities and areas of interest to help maintain placements/employment
- Utilizes electronic tracking systems to record and report on the services being offered to individuals
- Prepare case management and case note documentation and handles confidential data; ensures quality audit measures are achieved in accordance with Port Cares and funders standards
- Inputs, maintains and updates member information and outcomes in a timely manner into database
- Provides documentation and handles confidential data in accordance with Port Cares and funders standards. Participates in the compilation of internal and external reports and statistical data. Quality assurance with respect to assigned tasks to ensure compliance with program standards
- Meet and maintain weekly, monthly, quarterly or yearly targets
- Promote programs and services to attract new clients, as well as promote a positive environment within PC Works and relating services
- Assist with marketing and promotional events for the organization as a whole
- Coverage of resource area and reception desk when required
- Follow all Health and Safety rules and regulations provided by the organization
- Maintain professional behavior and report behavior that is in conflict with agency and office policies
- All other duties as assigned by our Employment Ontario Manager

**SKILLS AND ABILITIES REQUIRED**
- Hands-on experience as a recruiter or experience within a human resources related position
- Completion of post-secondary education in human resources, or a related field
- Passionate and engaged in helping our clients with any employment related needs
- Relationship building and client-focused skills to support and motivate a diverse group of people, each with unique skills and circumstances.
- Efficiently and appropriately gauge the transferable skills of a client with potential job opportunities
- Ability to work efficiently in a fast-paced environment, and with a heavy caseload.
- Demonstrated experience in facilitating workshops
- Outstanding attention to accuracy and detail orientated when case noting and filing management/documentation
- Strong time management skills
- Strong oral and written communication and presentation skills
- Ability to effectively and efficient pick up the phone and reach out to clients with employment opportunities
- Ability to work independently, and to remain accountable when working as part of a collaborative team
- Superior organizational skills with an ability to prioritize and multi-task
- Working knowledge of the Employment Ontario and Fedcap Program Guidelines _is an asset_
- Niagara Regional Police Clearance Certification required

**Salary**: $21.00-$23.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Port Colborne, ON L3K 3E1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: In person

Application deadline: 2023-08-31
Expected start date: 2023-08-07

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