Iso Coordinator Gerrie Electric Wholesale Ltd

7 months ago

Burlington, Canada Carrières dans l'industrie de l'électricité et de l'automatisation Full time

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

**Culture**

Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

**What you will be doing**

Create, review, revise & communicate Quality Management Processes for Gerrie Electric.

**QUALITY RECORD MAINTENANCE**

Maintain the Quality Records including Branch Inspections, Staff Meeting Minutes, ISO Internal Audit

Records, Audit Schedules and Questions, CA/PA/CC Meeting Minutes, Management Review.

Create/write and maintain the Procedure, Policy, and Quality Manuals, with approval from the EVP Operations, and/or Co-President &CEO and/or CFO, Directors, and to issue them in a controlled manner which is accessible and understandable to all employees.

HR Sections of the Policy Manual changes must be initiated by the Director of HR or Executive.

**OPERATIONAL, TECHNOLOGIES AND ERP SUPPORT**

Full competencies on all company processes, procedures, policies, forms and work instructions. Troubleshooting, problem solving, testing, procedure writing for the company ERP system.

Support staff on implementation of new technology tools for process enhancements (i.e. ERP system, RF guns, printers, Microsoft suite)

Management of new documentation, testing of ERP changes, enhancements and upgrades

Branch Renovations and new acquisitions: Floor plans (design locations as per procedures), bin location set up in the Location Master in JDE (with IT support for uploading), Inventory moves in JDE (with IT support) to ensure consistency in all locations.

**ISO/ QUALITY**

Promote the use by employees and to maintain and control the Corrective Actions, Preventive Actions, Customer Complaints, Vendor Issues, and In-Test.

Ensure the branches adhere to the Quality System and Manual (including the Procedure Manual).

Ensure the Quality System and Manual adequately reflects the requirements of the ISO guidelines.

Look for ways to improve our Quality System and roll out through the Directors of Operations.

Handle incoming “How To” daily system process inquiries staff inquiries, - watch for repetitive trends to identify training needs and forward to the trainer.

Maintain and implement new standards as required of ISO Certification

Review existing documentation, schedule audits, conduct the internal audit, review findings with manager, Directors of Operations, log non conformances, prepare report and summary report, file/upload. Follow up on non conformances and needs for improvement within required timeline.

Manage, attend, represent the Company at all External Audits with the Registrar.

Present the findings of the Internal Audits, Branch Inspections, Registrar audits.

Quality Management Representative provide input to the Customer Surveys as they relate to ISO and Quality

**CUSTOMER INFORMATION REQUESTS**

Respond in a timely manner to all ISO Surveys and Questionnaires.

Respond in a timely manner to requests, including but not limited to CUSMA, Conflict Minerals, REACH, RoHS

Log ISO registered customer complaints, work with staff to complete root cause, action plans. Submit record to the customer for approval, in a timely manner as required.

**TEAMWORK AND COLLABORATION**

Create and maintain a team atmosphere and ensure employee concerns are resolved promptly.

**COMMUNICATION**

Communicate clearly and concisely both orally and in writing.

**PERSONAL DEVELOPMENT**

Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills.

Participate on committees and special projects as requested.

**What you bring to the table**

Bachelor’s degree or College Diploma in a related field.

5 Years experience as a lead ISO auditor and experience in managing external audits by a 3rd party.

Experience with Quality systems and manuals ensuring they adequately reflect the requirements of the ISO guidelines.

Previous distribution operations experience an asset.

Troubleshooting, problem solving, testing, procedures writing for company ERP experience.

Experience with adult learning/ adult learning principles.

Excel

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