Systems Infrastructure Specialist

2 months ago

Toronto, Canada City of Toronto Full time

**Job ID**: 42116

**Job Category**:Information & Technology

**Division & Section**:Toronto Water, TW Customer & Technical Support

**Work Location**:60 Tiffield Road (Hybrid)

**Job Type & Duration**:Full-time, Permanent

**Hourly Rate**:$47.66 - $52.23

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Local 79 Full-time

**Number of Positions Open**: 1

**Posting Period**: 03-Nov-2023 to 22-Nov-2023

**Major Responsibilities**:

- Maintains infrastructure, including data centre, and establishes guidelines related to the operability and high availability of divisional infrastructure 24x7x365 - local and wide area network and services, hosting environment and software/hardware products.
- Maintains an optimal, resilient data center and networking environment; performing capacity planning, cybersecurity monitoring and rectification, and performance tuning of networks and systems; development and modifications of the architecture, standards and procedures; identification and resolution of service or performance issues; as well as the initiation of change and management of change requests to ensure legislative compliance, mitigate risks, improve internal and public services; reduce costs and enhance efficiency, through the effective management of infrastructure and its operation.
- Oversees cybersecurity prevention including intrusion protection, intrusion detection, and disaster recovery. Develops, tests, implements, periodically updates and execute related divisional recovery and protection plans, such as regular anti-virus scanning, intrusion detection, mitigation and data restoration.
- Upholds policies and standards relating to technology, including user account creation and access permissions for users, server and network resources, both locally and remotely, and administers add/modify/delete requests.
- Develops advanced knowledge base to support the data centre, physical and cyber-security standards, processes, strategies, policies, guidelines and change control to promote the long-term stability, efficiency, and effectiveness of divisional infrastructure, and to ensure effective corporate and divisional standards, system security and internal process/audit controls are maintained.
- Authors and maintains network and data center design and operation documentation, including standards, processes, security, topology, and inventory to ensure continuous high quality service and support.
- Provides review, technical guidance, recommendation and expertise on cybersecurity technologies including Firewall, Intrusion Prevention System (IPS), Security Information and Event Management (SIEM), Vulnerability Management.
- Interfaces with users, vendors and other IT service delivery units to mitigate conflicting user demands for services in order to address business needs, determine root causes and resolve infrastructure, datacentre, network, system and cybersecurity related issues including analyzing utilization, integration, performance degradation, connectivity issues, and alarms/errors related to equipment.
- Provides backup and disaster recovery services to meet business recovery requirements.
- Contributes to the creation and sustainment of technology frameworks (e.g. divisional/corporate architectures, cybersecurity, methodologies, tools, techniques and standards).
- Maintains knowledge of current and emerging data centre/server/network-related technologies, new technological advancements and business innovation.
- Provides technical consultation and advice to staff of Toronto Water and other divisions in assessment and recommendation of multi-jurisdictional industrial and business technical solutions and professional services that meet client and business requirements in the context of corporate and divisional standards, policies and procedures for information and industrial technologies and architectures.
- Assists in the capacity planning process to ensure timely and cost-effective enhancement of infrastructure and technologies.
- Analyzes future growth demand and provides recommendations to leads at both divisional and corporate level.
- Works closely with other Toronto Water units or workgroups to gather, analyze, and evaluate business requirements and constraints.
- Evaluates existing conditions to determine/identify technical requirements, evaluate alternatives, research, evaluate, design, architect and/or acquire solutions. Prepares proposals, design documents, drawings, and risk assessment as required.
- Plans, executes and/or participates in infrastructure-related technology projects. Coordinates technical project teams comprised of members from other Toronto Water sections/units and/or other divisions, and external service partners.
- Develops, analyzes and evaluate proposals and prepare reports and detailed project/implementation/operational plans.
- Creates and updates configuration sets, verification/testing plans, and as-built architecture or network drawings.
- Rec

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