Opt Perm Application Support Technician

5 months ago

Chesley, Canada Bluewater District School Board Full time

**INTERNAL POSTING***

**FOR MEMBERS OF OSSTF-OPT, BLUEWATER LOCAL, OPT CASUAL LIST**

**PERMANENT APPLICATION SUPPORT TECHNICIAN***

**Eligibility**:
All members of the OPT Casual List may apply.
- We thank everyone for applying, however, only applicants who will be moving forward in the selection process will be contacted._

**PERMANENT**
***
**VACANCY**

**One (1) Permanent Full-Time (1.0 FTE, 35 hours/week) Application Support Technician (**
**12 months per year**
**)**
***

**LOCATION**:
Bluewater District School Board Education Centre
- Information and Communications Technology Services
- Chesley, Ontario

**SUPERVISOR**:
Jeremy Walpole, Student Information System Supervisor

***:
**DUTIES AND RESPONSIBILITIES**:

- Provides high level support in the form of problem analysis and resolution
- Provides expert knowledge on business processes, system interactions, and dependencies with other interfaces as it relates to student information system data
- Aids schools in the implementation of practices and processes to maintain accurate data and builds relationships with school staff to influence compliance- Creates and maintains an extensive library of end user documentation and training videos- Creates student information system security accounts for school staff to ensure access to data aligns with role of end user- Coaches and trains end users in the importance and relevance of OnSlS related data that is maintained at the school level in the student information system and affects the funding received by the school board- Provides ongoing communication support to clients on the status of issues where the response and/or resolution are not within the acceptable service level agreement (SLA)-
- Submits, validates, verifies, and signs off all educator and school data in OnSIS on behalf of all schools within ministry timelines- Coordinates with central departments and schools to ensure data accuracy and integrity in order to meet ministry guidelines- Proactively recommends and communicates board procedures related to student data-
- Provide technical training and workshops to school based staff to support alignment of functionality with business practices and data management- Other duties as assigned

**QUALIFICATIONS AND EXPERIENCE**:

- College Diploma in Information Technology or a related field

**ASSETS**:

- Prefer 3 years’ experience in a school/board familiar with school processes throughout a school year
- Prefer 3 years’ experience supporting the Student Information System product suite
- Prefer 2 years’ experience supporting the Ministry of Education OnSIS collections
- Strong interpersonal, communication, and organizational skills- Excellent customer service skills

**Application Process**:
Please include a cover letter, references and three professional references (with written permission to contact).

If applicable, please provide proof of completed post secondary education and/or certifications that are relevant to this position.

***

**Equity
- Bluewater District School Board is committed to fostering a safe and supportive learning environment for all students and staff. _

**Accommodation**

**Wellness**
- Bluewater District School Board is committed to providing a respectful and healthy work environment._

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