Logistics Operations Manager

6 months ago

North York, Canada Pantos Logistics Canada Inc. Full time

**About Us**

Pantos Logistics Canada Inc. provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects. The company’s expertise includes custom brokerage, storage, and in-bound/out-bound TRANSPORTATION via various modes of transport, including Sea Freight, Air Freight, Truck Freight, and Express.

***

This role is responsible for daily operations management, transportation expense optimization, logistics customer service, and appointment management.

**PRINCIPAL RESPONSIBILITIES**

Carrier Performance Management:

- Performance management - on-time execution, traffic claims, capacity coverage, recovery options
- Ensure carriers are adhering to customer requirements
- Customer delivery escalations

Transportation Expense Optimization:

- Manage mode/carrier tender criteria for load planners to optimize based on schedule, service and cost targets
- Spot rate management

Logistics Customer Service:

- Coordinate with load planners and appointment team to track delivery status
- Analyze patterns of Logistics performance failures by region or customer and develop solutions to improve
- Collaborate with SCM to manage key priorities through to final delivery execution
- Manage home delivery/swap orders

Appointment Management:

- Manage execution for appointments, ensuring SLAs are maintained
- Develop relationships with key customers for improved support on appointment requests

Load planning Management:

- Ensuring loads are built in timely manner in TMS
- Optimizing load consolidation and managing load planning team

Return booking Management:

- Managing return booking team, to ensure RA (return authorizations) are being created in timely manner

**KNOWLEDGE, SKILLS, AND ABILITIES**
- University Degree in Business, Finance, or Supply Chain
- 5+ years of relevant experience
- Excellent communication skills
- Excellent organizational skills with high attention to detail
- Ability to meet deadlines, prioritize and maintain flexibility in a fast-paced, changing environment
- Finance/Accounting key principles
- Proficient in using Microsoft Office suite (Excel proficient)
- Supply Chain and/or Logistics certifications also an asset

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- relevant logistics: 5 years (preferred)

Work Location: Hybrid remote in North York, ON M9L 2X6

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