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Collision Support Specialist

1 month ago

Milton, Canada Fix Network Full time

**Your career can go far at Fix Network**:
As a growing company, **Fix Network** is looking for a **Support Specialist **who can take a firm grip on the wheel and lead our projects in a constantly changing world. In this role, you will be responsible for providing technical support and assistance to franchisees. Their main role is to help users troubleshoot and resolve technical issues with products or services. Our next **Support Specialist** will work closely with the operations teams, providing support and expertise for the franchisees as required.

**Your responsibilities as a Support Specialist at Fix Network**:

- Vehicle reinspection for warranties requests, quality control inspection and Best Practices follow up.
- Performing estimate reviews and bring recommendations to reach the insurers standards and provide coaching on estimating systems.
- Documenting customer interactions: Support specialists need to document all customer interactions, including the nature of the problem, the solution provided, and any follow-up required in the Franchise Management System.
- Collaborating with area manager and other teams, to escalate issues and provide feedback to improve performance.
- Coaching and training on : insurance guidelines; estimating system; APU usage for DGIG, TD, others; parts program usage
- Analyze root causes of operational malfunctions and provide resolutions in a timely manner
- Support Franchise with various request from shop, information, immediate assistance and support.
- Redirect requests to the appropriate person.
- Support shop on closing files ex; payment request, in finals)
- Coverage for catastrophes
- College Diploma or Bachelor’s Degree
- Valid Canadian driver's license and excellent driving record
- Ability to travel extensively in the region covered and sometimes elsewhere in Canada, as needed
- Knowledge of Microsoft Office Suite (Outlook, Word, Excel and Powerpoint)
- At least 3 years of industry experience
- Damage Appraisal experience
- Production management skills

**Why Fix Network ?**

In addition to joining a dynamic and highly motivated team in a flexible and constantly evolving work environment. You will have access to the following benefits
- **Internal career** opportunities
- **Employer's contribution to the RRSP** upon hiring
- **Training and development**: We are committed to supporting you by investing in training programs.
- **Medical insurance** for you and your family
- **Equipment provided** by the employer

**Fix Network** is the fastest growing automotive aftermarket service provider in the world, with more than 2,000 shops in 21 countries. The **Fix Network** family of brands includes Fix Auto, ProColor Collision, NOVUS Glass, SRP and Speedy Auto Service and we're just getting started As we expand our business presence around the world, we are always looking for dynamic people to keep the company moving in the right direction.

**Experience**: Required
- 3 year(s): At least 3 years of industry experience

**Education**: Required
- Bachelor's degree or better

**Licenses & Certifications**: Required
- Driver's license

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