Quality Assurance Manager

3 weeks ago

Toronto, Canada ParaMed Full time

Extendicare Assist, through a variety of management and consulting approaches, can offer a full-service management agreement or, if you prefer, can customize an agreement to suit your individual needs by choosing from our list of management and consulting services.
- We have the tools, expertise and front-line experience to help you manage your operation in a way that respects your vision, your reputation, your staff and most importantly, your residents and families.
- Job Description

QUALITY ASSURANCE MANAGER - Extendicare West Park LTC

Reporting to the Executive Director, the incumbent is responsible for:

- Develops and designs a broad range of training packages including orientation, handbooks and procedures that are both used for staff education.
- Collaborate with the management team to assist new staff in becoming orientated to the home’s operations; determines the effectiveness of orientation materials and processes through direct observation and in collaboration with registered staff members on the unit and the managers of the home.
- Ensures quality resident and client care through ongoing training and education of all existing employees; develops instructional material to ensure that the staff education plan addresses, at a minimum, all requirements related to the Ministry of Health and Long-Term Care and the Ministry of Labour and monitors the quality of the education provided within the home related to these requirements.
- Expands the staff education plan beyond the core requirements based on comprehensive yearly learning needs assessments.
- Develops, designs and administers surveys to ascertain and assess staff satisfaction with staff education offerings and uses feedback to guide improvements.
- Ability to work within a multi-disciplinary team setting.
- Serves as facilitator and advisor to educational and other external agencies, building strong relationships with universities, colleges, schools and other key partners to support the nursing department thru PSW, RPN student placements
- Participates/Leads in the homes Continuous Quality Improvement team and assist in the completion of the quality protocols, program evaluations and Quality Improvement Plan (QIP). Creates action plans and ensures follow-up actions are completed.
- Ensure all LTC Quality Indicators are at desired goals
- Collecting healthcare data (CIHI, QIP, QI’s, RAI-MDS etc.) reporting these results and create action plans to address the needs and noted gaps
- Effectively and clearly communicate data to the interdisciplinary team/staff/families/residents and create action plans as required.
- Manages other assigned projects, ensuring effective teamwork and communication, high quality of work, organizational performance and continuous learning.
- Lead staff development committee on a biannual basis.
- Participates in Health and Safety Audits committee, etc.
- Schedules work assignments staffing for the units.

KEY QUALIFICATIONS
- University Degree or Masters in a related field such as health sciences.
- A minimum of 1 year LTC or Healthcare experience preferred
- Lean/Quality Improvement training at a minimum of Yellow belt level or equivalent
- Well developed management level report writing, researcher and presentation skills
- Experience in staff education in a healthcare or similar organization.
- Proven ability to analyze data, implement quality improvement, solve problems and resolve conflicts.
- Knowledge of public policy, accreditation standards and processes that affect long-term care.
- Leadership style that creates learning encourages participation and commitment to organizational objectives and values the contributions of staff.
- Advanced knowledge and ability using Microsoft Excel, PowerPoint, Word, Publisher
- Excellent ability to motivate, lead, train and manage staff in a fast-paced environment.
- Highly developed interpersonal, conflict resolution, project management and problem solving skills.
- Ability to interact and communicate effectively both orally and in writing at all levels of the organization.
- Sound knowledge of government legislation related to long-term care and occupational health and safety.
- Proven ability to meet deadlines and manage multiple assignments.

Time Type:
Full time
- When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.
- If you have a passion for caring, turn it into a rewarding career with Extendicare
- Extendicare Assist accommodates the needs of job applicants throughout its recruitment and selection processes upon request.

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