Quality Assurance Manager

2 months ago

Toronto, Canada Actionstep Full time

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, Canada and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.

In this role, you will be responsible for overseeing all aspects of the QA process, ensuring that our products meet the highest standards of quality and reliability. You will work closely with cross-functional teams to identify and address quality issues, implement best practices, and drive continuous improvement.

This is an exciting opportunity to lead a team of skilled professionals and contribute to the success of our organisation.

**What You Will Do**:

- Manage and mentor a team of QA engineers, providing guidance, performance evaluations, and career development opportunities.
- Develop and implement a comprehensive quality assurance strategy and test plans to validate software across different platforms, environments, and configurations.
- Collaborate with product managers, developers, and other stakeholders to understand requirements and define test scenarios.
- Design and maintain an automated testing framework using tools like Selenium, Playwrite, etc. to increase test coverage and efficiency.
- Establish testing processes, standards, and best practices across the organization.
- Track and report on key quality metrics, defects, and issues to stakeholders.
- Conduct risk analysis and prioritize testing efforts based on potential impact.
- Ensure software releases meet quality benchmarks before production deployment.
- Evaluate and select appropriate tools and technologies to support QA efforts, staying up-to-date with emerging testing tools, techniques, and industry best practices.
- Establish and monitor key performance indicators (KPIs) and service level objectives (SLOs) to measure product quality.
- Analyse metrics, logs, and incident data to identify areas for improvement and proactively address potential issues.
- Foster a culture of collaboration, continuous learning, and knowledge sharing within the team and across the organisation.
- Promote engineering rigor through root cause analysis and effective problem solving.
- Provide regular updates to stakeholders across the organization.
- Recruit, interview, and onboard great people to your teams.
- Engage in performance conversations and help align business objectives to career goals.

**Who You Are**:
**Inspirational Leader**:you are a leader who manages from the front and drives efficient processes and systems to deliver product outcomes.

**Empathetic**: You understand the needs and perspectives of your team members, and being able to support them both professionally and personally.

**Technology Expert**:You understand how to build complex systems, manage team dynamics and outcomes to release software regularly.

**A** **Strong Communicator & Team Builder**: You are interested in developing & coaching others and can rally teams around new processes & systems.

**Focused on Efficiency & Process**:You are data driven and understand how to unpick processes to drive efficiency.

**Requirements**:
**What you need to know and what will make you successful**
- Bachelor’s degree in Computer Science or related field.
- 3+ years of experience in a QA leadership role, preferably at a B2B SaaS company.
- 5+ years of experience as an individual contributor on a QA team.
- Strong knowledge of software testing methodologies, tools, and technologies.
- Experience with test automation frameworks and scripting languages.
- Familiarity with Agile development methodologies and continuous integration/deployment.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work collaboratively with cross-functional teams.
- Attention to detail and a strong commitment to quality.
- Knowledge of performance and security testing practices.
- Familiarity with cloud computing platforms like AWS, Azure, or GCP.
- Proven leadership and mentorship abilities, with a focus on team development and knowledge sharing.
- Strong emphasis on engineering rigor.
- Self-starter with the ability to operate and lead when no protocol exists.
- Suitable National Criminal Check.

**Benefits**

**We offer a fantastic and inspirational working environment**
- Flexible working.
- We are a team, we trust each other and we believe our best work happens when life & work is in good balance.
- Wear what you like to work.
- Take your birthday off.
- Friday afternoon socials and team building events, remote and in person.
- Relaxed and friendly team.
- Fantastic training and development opportunities.

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