Corporate Operations Trainer

3 weeks ago

Toronto, Canada St. Louis Bar & Grill Full time

St. Louis Bar & Grill

**Corporate Operations Trainer**

Are you devilishly good at what you do and looking for a great place to work? Come join the team at St. Louis Bar & Grill as a Corporate Operations Trainer and be part of something great.

St. Louis Bar & Grill is a growing, thriving organization that is expanding nationally. We offer a dynamic, high performance culture with exceptional team members where you can grow your career and maximize your potential. A competitive compensation and benefits package can be yours along with the opportunity for extended weekends and vacation schedules. We will support you in your professional development and nurture your career with us. We are proud of the company culture we have created and would love you to be a part of it

Are you skilled at operating restaurants in the Front of House or Back of House? Have you been a bartender, server, line cook, restaurant supervisor/manager or just have a passion for the hospitality industry? Are you passionate about food and want to share your expertise with enthusiasm? Do you believe in the value of exceptional customer service? Then this is the position for you.

**The Position**

Our Corporate Operations Trainers train hourly staff members, managers and franchisees providing all the skills needed to open and operate a successful St. Louis Bar & Grill. The Trainers work hands on with Franchisees during the FOH and BOH portion of the training, ensure the training plan is being followed and assist with the creation of training documents for Franchisees.

**Store Opening Responsibility**

The Trainers prepare St. Louis stores for their openings providing onsite training and preparations for 4-5 weeks including:

- Creation of opening timeline outlining specific dates for opening requirements.
- Assist with the ordering of opening inventory and ensuring delivery.
- Oversee set-up of all FOH and BOH areas.
- Assist Franchisees with the hiring process including job postings, executing the job fair and determining the opening team.
- Creation of staffing requirements based on the locations size and time of opening (patio or non-patio, events etc.).
- Schedule and oversee training of Team members hired prior to opening ensuring all testing etc. is completed.
- Oversee the Team Member (TM) Orientation as well as the soft opening.
- Direct support team based on locations/Franchisee specific requirements for each location.
- On-site assistance wherever needed with opening.
- Provide onsite support for three weeks in duration following the Team member orientation.
- Review with Franchisee prior to removing support to determine if additional support is required.
- Conduct opening post mortems in order to identify areas for improvement; make recommendations based on findings.
- Ensure Franchisee/Management are able to operate new location with confidence prior to the end of opening support.

The duration of each assignment will depend upon the requirements of the individual location and will be determined by an evaluation conducted by the Company.

**Existing Stores Responsibility**
- Support operating restaurant, both franchise and corporate locations, as needed.
- Reviewing and, if necessary, resetting all standards in the location as they pertain to FOH and BOH, local store marketing initiatives and HR issues.
- Responsible for creating any necessary culture change in the location and ensuring that the operation is able to function at a high level upon your departure.
- The duration of each assignment will depend upon the requirements of the individual location and will be determined by an evaluation conducted by the Company.

**What You Need to Know**
- Office time is around 5%-10% of the role, as the major part of the role is spent travelling to successfully open and support new/existing locations.
- New store openings are a major part of this role, which means a lot of travel is involved for long periods of time. Travel can take place anywhere in Canada or the United States. Please consider this before applying.
- You must be able to travel within Canada and the United States.
- You must be able to travel independently to restaurants, including those not accessible by public transit.

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