IT Analyst

5 months ago

Toronto, Canada Plusgrade Full time

Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 200 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and has offices around the world.

**ABOUT THE ROLE**:
We are looking for an IT Analyst to join our Corporate Systems team for a permanent position. You will be supporting our corporate users with all things technology This is an opportunity to work hands-on with technology within an innovative and fast-paced team Atmosphere.

Reporting to the CS Manager, the IT Analyst will be responsible for:

- Provide end-user support and orientation for all supported hardware and software systems
- Configure, deploy, and maintain networked PCs, laptops and networked printers
- Verify software updates for user’s workstations are being applied
- Act as secondary vendor liaison for maintenance and support issues
- Procure hardware and software as required
- Initiate incident tracking and maintain log history of all workstations
- Generate and maintain documentation and procedures
- Provide first level system support; moves, adds, changes and desktop setup
- Assist with other ad-hoc requests

**YOU ARE SOMEONE WITH**:

- Excellent communication skills, both oral and written.
- Strong organizational skills
- Exceptional interpersonal skills required to assist internal customer with all areas of IT support
- Knowledge of Windows 10, Windows Server 2008/2012/2016, Mac OSX and Linux
- Hands on experience with Google Workspace administration
- Basic knowledge of Jira, Slack, and other modern productivity tools
- General knowledge of Google Apps (Gmail, Drive, Docs, Sheets, etc.)
- Familiarity with Active Directory administration
- General knowledge of network infrastructure
- Knowledge of basic PC repair and upgrades
- Knowledge of mobile device administration (Android, iOS)

**WHAT YOU’LL LOVE ABOUT US**:
We want everyone to stay healthy, upgrade often, and feel supported

\uD83C\uDFE6RRSP Matching

\uD83C\uDFE5Comprehensive health plans

\uD83D\uDCC5Unlimited PTO

✈️Annual upgrade credit

\uD83C\uDFCB️‍ ️Annual physical wellness credit

\uD83E\uDDD8Annual mental wellness credit

\uD83D\uDCCDFlexibility to work remotely

\uD83C\uDF7C Parental Leave Top Up

\uD83C\uDF0D Adventure Pass

**OUR PROCESS**:
1. Recruiter Phone Interview

2. Hiring Manager Interview

4. Team Interview

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