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System Analyst

1 month ago

Toronto, Ontario, Canada Flexstaf IT Full time
Job Title: System Analyst

We are seeking a skilled System Analyst to join our team at Flexstaf IT. As a System Analyst, you will be responsible for implementing applications to support projects, departments, and organizations.

Key Responsibilities:

  • Translate business requirements into systems design and technical specifications.
  • Analyze and recommend alternatives and options for technical solutions.
  • Provide system expertise to both functional and technical teams to ensure effective integration of solutions across the application(s).
  • Provide application support to end-users by troubleshooting and correcting issues, providing training, and reporting to management.

Requirements:

  • Familiarity with troubleshooting and making minor modifications in Digital Workplace Catalog and DWP.
  • Familiarity in installing/patching ITSM (ARS AI CMDB ITSM RKM SLM) plus Smart IT and DWP & DWPC all v20.x and newer.
  • Familiarity in data configurations of ITSM (ARS AI CMDB ITSM RKM SLM) plus Smart IT and DWP & DWPC all v20.x and newer.
  • Familiarity in Smart Reporting install configurations and ability to make minor modifications.
  • Ability to review Remedy workflow via devstudio and troubleshoot performance issues including enabling various kinds of logs and identifying workflows or platform aspects from a root cause analysis.
  • Also being able to run utilities for post DB copy updates foundation data loads (manually or through DMT tool).
  • Analyzing SOAP, REST, and atrium integrator-based integrations.
  • Familiarity in working with Operating system mainly Linux.
  • Experience working with support for creating tickets and providing log files etc. is key.

Specialties:

  • ITSM, BSM, SaaS, Cloud Computing, Asset, CMDB, ITIL, Workflow Discovery, Job Scheduling, Virtualization, Server Provisioning, Patch Vendor Relationship, Security Compliance, CIO Dashboards, Analytics, Mobility, and Data Center Automation.

Remote Work:

No