Warehouse Operations Supervisor

6 months ago

Delta, Canada Lululemon Full time

WHO WE ARE

Lululemon is a yoga inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

ABOUT THIS TEAM

Our Global Distribution teams are part of our greater lululemon Supply Chain organization. This team supports lululemon’s overall purpose by ensuring we are fulfilling our products to our guests through our various channels including our retail stores and ecommerce.

A DAY IN THE LIFE

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Manages an area or process(es) within a DC department.

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Supports their manager in creating and implementing departmental operating and strategic plans to drive continuous improvements.
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Responsible for coaching and developing up to 25 hourly lululemon team members and greater during peak season including Warehouse Associates, Forklift Drivers, Data Administrators and Floor Leads.
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Ensuring all areas of the hourly employee life cycle are happening
- Hiring, Training, performance management, rewards, and recognition, offboarding, etc. (teams include agency, lululemon and fixed-term).
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Responsible for overseeing the execution of department work tasks to ensure target metrics and SLAs are met (pick, pack, ship, receive, transfer, etc.).
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Responsible for daily labor planning including sending workers home for the day or to other departments where labor is needed.
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Supports Manager with weekly workforce planning including requesting labor from agency partners and Talent Acquisition.
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Responsible for partnering with DC Workforce Administrators on verifying and approving timekeeping for hourly direct reports including attendance tracking.
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**Responsible for communicating with agency vendors**: employee performance, staffing, feedback, etc.
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Responsible for partnering with Health and Safety and P and C on employee concerns.
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Responsible for communication flow to their hourly workforce.
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Ensures compliance within department including Labor Laws and Health and Safety compliance.
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Champions and leads through lululemon’s IDEA (Inclusion, Diversity, Equity and Action) initiatives and values.

QUALIFICATIONS

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Bachelors/Associates degree in engineering, supply chain, logistics, operations or relevant on the job experience.
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3-5 years of experience in a warehouse or similar environment.
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2+ years directly or indirectly leading a team of hourly employees.
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Proficient in Microsoft Office Suite.
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Experience with automation or MHE (material handling equipment) and labor management system.
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Ability to obtain a powered industrial truck (PIT) operator certification depending on business needs. 

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Ability to effectively communicate with the team and business partners.
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Capable of adapting to third party technologies (RF scanners, voice picking and new systems).
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Ability to lift up to 50lbs frequently.
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Ability to maintain a safe work environment.
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Flexible and adaptable with schedule which could include nights, working required holidays, some weekends with occasional after-hours requirements.

MUST HAVES

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Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
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Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
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Communicates with honesty and kindness and creates the space for others to do the same.
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Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
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Fosters connection by putting people first and building trusting relationships.
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Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

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