Food and Beverage Leadhand

1 day ago

London, Canada Wyndham Hotels & Resorts Full time

Dolce is now seeking a Food and Beverage Leadhand to join our team at Dolce Ivey Spencer Canada in London, Ontario.

**Job Summary**:
The Food and Beverage Leadhand is responsible for assisting the supervisors in overseeing the service in the Food & Beverage Outlets. He/she is also responsible for assisting the manager with training and motivating the staff.

**Education & Experience**:

- High School diploma or equivalent and/or experience in a related field required. Bachelors' degree preferred.
- At least 1 years of experience working within Restaurant/Food & Beverage required in a high volume hotel, conference centre or resort with progressive experience and responsibility.
- Previous leadership or supervisory responsibility as asset.
- Smart Serve Certification is mandatory, refresher may be requested.

**Physical Requirements**:

- Flexible and long hours sometimes required.
- Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

**General Requirements**:

- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.

**Fundamental Requirements**:

- Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees.
- Ensure work areas are properly stocked and prepare requisitions as needed.
- Ensure work areas are neat and clean.
- Check that trays and tables are set to standards.
- Ensure quality control of all menus with regards to cleanliness and appearance.
- Ensure that tables are cleared promptly.
- Ensure proper settlement of checks.
- Ensure orders are delivered on time.
- Ensure food quality.
- Ensure communication with oncoming shift.
- Handling guest complaints or special requests, communicate to management when necessary.
- Be capable of training and performing all duties required of all food and beverage outlet employees.
- Hold pre-meal meetings daily to monitor service and promote up selling.
- Check staffing levels and adjust according to business demand.
- Requisition linen as needed.
- Ensure property is free of trays and trash.
- Control payroll cost in food and beverage outlets.
- Ensure overall guest satisfaction.

**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,000 hotels across over 95 countries on six continents. Through its network of more than 813,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 22 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs more than 4,000 team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all.

**Job Location**: Dolce Ivey Spencer Canada, 551 Windermere Road, London, Ontario N5X 2T1
**Employment Status**: Full-time

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