Human Resources Associate

2 months ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**: Human Resources Associate

**DEPARTMENT**:Corporate Support Services

**POSTING NUMBER**:105230

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Temporary 6-months

**HOURS OF WORK**:35 hour workweek

**LOCATION**:Hybrid Model - when working onsite, you will report to the location of City Hall.

**SALARY GRADE**:4

**HIRING SALARY RANGE**:$73,881.00 - $83,116.00 per annum

**MAXIMUM OF SALARY RANGE**:$92,351.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:January 31, 2023

**CLOSING DATE**:February 6, 2023

**AREA OF RESPONSIBILITY**:
Reporting to the Senior Manager, Employee and Labour Relations, this position has three primary responsibilities:
- This position is responsible to provide coordinated services, analysis, and research for Client Services project initiatives and operating department requests. Assist Human Resources Business Partners to coordinate, investigate, and resolve employee relation matters and client priorities. Provides procedural guidance to HR Assistants.**OPERATION SUPPORT**
- Research and respond to employee inquiries regarding HR matters and operating department initiatives
- Provide guidance and case administration support for the Integrated Claims Management Program
- Collaborate with core functional HR areas and payroll to resolve HR matters
- Work closely with Human Resources Business Partners to coordinate, research, and analyze matters relative to issues and initiatives in support of client priorities.
- Conduct research, prepare recommendations and provide specialized administrative support for Client Services project initiatives and operating department requests
- Provide technical and procedural advice in support of departmental initiatives, programs, processes and policies as they relate to compliance, conformance and procedural protocols.
- Develop and recommend new tools, methods and procedures for improving the quality and efficiency of Client Services practices and processes.
- Research, develop and maintain documents and resources on employee Portal or Manager’s toolkit, and Client Services information, documentation and templates.
- Create HR reports, presentations and documentation for Client Services team and operating departments
- Run automated processes for employee updates, and provide backup to meet deadlines
- Establish annual operational timelines for mass data changes, integration points and required testing with Payroll. Prepare all training materials and deliver training corporately.
- Assists the Business Partners with investigation and resolution of employee relations matters.

**CUSTOMER SERVICE**
- Respond to internal and external customer requests, issues and enquiries with regards to interpreting applicable policy/program or practice. Where necessary, act as liaison for expediting first-line responses to employee driven requests and inquiries that require escalation.
- Build and maintain a relationship with cross-functional departments, team, management and external stakeholders, to foster and support coordination of objectives while carrying out accountabilities.
- Report on customer service standards and develop team standards for optimal delivery standards.

**COMMUNICATION AND REPORTING**
- Maintain integrity and professionalism while communicating and promoting Client Services and HR initiatives
- Communicate well with a diverse range of people including employees, union representatives and management
- Research and assist with the preparation of policies, procedures and confidential reports for senior management.
- Prepare standard correspondence, reports, presentations, statistical reporting, data and other relevant materials as required to meet established timelines.
- Prepare and maintain various corporate driven reports such as vacancy reports, attendance management reports and related HR metrics.

**CORPORATE CONTRIBUTION**
- First point of contact for resolving employee driven HR requests
- Conduct research and analysis using internal and external resources to gain insight of current program/project, processes and practices to assist management/team in ways to improve service solutions and support operational needs.

**TEAMWORK AND COOPERATION**
- Assist in special research projects as required.
- Work well within diverse groups to support operational goals and objectives to improve efficiency.
- Demonstrate corporate values at all times.
- Participate as a member of cross-functional teams.
- Provide support/backup as necessary.

**CONFIDENTIALITY**
- Maintain confidentiality based on the requirement to access, review, maintain and distribute sensitive departmental and organizational communication, materials and records.

**SELECTION CRITERIA**:
***

**EDUCATION**:

- Post-secondary degree or diploma in Human Resources, Business or equivalent in related field

**REQUIRED EXPERIENCE**:

- 3-5 years’ experience in a Human Resources support role

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