Telecommunications Technician

5 months ago

Surrey, Canada AFL Telecommunications LLC Full time

America Fujikura Limited (AFL) is seeking Telecommunication Field Service Technicians (“FST”) for our Canadian Operations in the cities of Lower Mainland, BC.

As a Field Service Technician with our team you will be responsible for the installation and support of products related to the Future Friendly Home (FFH), home networking, phone, high speed internet, Optik TV, home security system, for our customers.

For our Field Service Technician, the first priority will be to offer extraordinary customer service while installing and repairing voice and data services: phone, internet, TV, home security system.

You will also find opportunities to promote and up-sell additional services and/or products that our clients offer.

HERE’S WHAT SUCCESSFUL CANDIDATE SHOULD BRING TO THE TABLE:

- Self-motivated, resourceful, confident and should possess problem-solving skills. Should be able to demonstrate effective decision-making skills and can work with limited supervision
- Ability to provide exceptional customer experiences, overcome objections and handle both favorable and unfavorable customer interactions
- Comfortable with solutions-based selling, recommending products to the customers and up-selling services and products
- Normal colour vision which is required to work with color-coded wiring
- Handle a physically demanding workload (up to 60 lbs.) which includes heavy lifting, climbing ladders/poles, crawling in confined spaces and working in all weather conditions
- Flexible to work various shifts: days, evenings, and weekends, to meet business needs
- Fluent in English, with demonstrated professional oral and written communications skills, fluency in other languages would be a great bonus
- Mechanical ability and technical proficiency along with an ability to work aloft or on ladders
- Ability to plan, organize and thrive in a dynamic, rapidly changing environment
- Effectively work in a team environment and collaborate with other departments
- Follow safe work practices and abide by all safety rules and regulations
- Willing and able to work in locations that preclude your ability to return home, as required

QUALIFICATIONS
- Completed a minimum of Grade 11 Math
- Strong computer skills
- Clean and valid Class 5 Driver's License
- Previous experience in sales and customer service
- Great-to-haves
- Previous experience and/or education in telecommunications
- Otherwise we will offer you best-in-class training to start.

ADDITIONAL INFORMATION:

- Required to maintain clean Driving records.
- A driver’s abstract will be required prior to receiving the offer of employment.
- Required to provide pre-employment criminal background checks
- Comfortable with aunit base (piece-rate) paysystem

WORK LOCATION:

- Cities of Vancouver, Northern Vancouver including Burnaby, Coquitlam, Richmond. Also Fraser Valley and surrounding areas including Surrey, Langley, Abbotsford, Chilliwack, Mission, Aldergrove.

Who is AFL?

America Fujikura Limited (publicly known as AFL) is a premiere service provider in the global telecommunications industry focusing on leading-edge network technology, quality, safety and superior customer satisfaction. AFL manufactures, engineers and installs the fiber optic products and equipment that communications providers need to provide quad-play solutions to their customers.

Everyone belongs at AFL. At AFL, we value and respect unique contribution and talents. As a global company with customers of every race, ethnicity, gender, age, religion, ability, background and experience, we believe that we can serve our team members and customers better if cultural diversity is naturally engrained within the fibres of our company.

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