Restaurant Server Part Time Unionized Hgi

3 weeks ago

Gloucester, Canada Hilton Garden Inn Ottawa Airport Full time

**Department: Restaurant**

**Position: Server (unionized)**

**Status: Part Time/ Early mornings, weekend and holiday availability; 4 vacancies**

**Report to: Restaurant Manager/Assistant Restaurant Managers**

**Wage $17.39/hr as per Collective Agreement**

**Scope & General Purpose**:
**Credentials required**:

- Food Handlers Certificate, Smart Serve.
- Must be of legal age to mix and serve alcoholic beverages
- Experience: 1 month to 1 year.
**Food and Beverage Serving Skills**:

- Serve food and beverages,
- General plate service
- Present bills to customers and accept payment in cash, credit or debit cards, room billings or vouchers
- Describe menu items including daily specials for customers. Advise on menu selections
- Wine and Stewarding/Serving Skills: Describe and advise on wine selection; present, open, pour and serve wine in appropriate wine glassware.
- Maintain a clean working environment
- Wash and put away glassware
- Determine levels of guests alcohol consumption and make appropriate calls, document any issues with guests
- Opens or closes dining room (and bar depending on scheduled shift)
- Insuring proper stock levels.
- Cleaning of glass washer and ensuring proper chemicals are utilized, PH testing as needed

**Additional Skills**:

- Suggestive selling and upselling
- Ensure all orders are taken and ordered correctly
- Be alert and attentive to all guest requests
- Staying up to date on current menu selections
- Aware of the kitchen running low on items and communicate to all staff
- Properly open pour and serve wine at the table
- Customer service oriented;
- Address customers complaints or concerns;
- Assist customers with special needs;
- Enforce provincial/territorial liquor legislation and regulations;
- Balance cash and record sales;
- Clear and clean tables, trays and chairs;
- Load bus pans and trays; Set tables;
- Replenish condiments and other supplies at tables and serving areas; Replace linen.
- Essential Skills: Reading text;
- Document use; Numeracy; Writing; Communication; Working with others; Problem solving; Decision making; Critical thinking; Job task planning and organizing; Significant use of memory; Finding information; Computer use; Continuous learning.
- Have knowledge of hotel fire and safety procedures.
- Maintain a high level of customer service at all times.
- Handle guest enquiries.

**Starting Date**: July 2023

**Job Type**: Part-time
Part-time hours: 16-30 per week

**Salary**: $17.39 per hour

Ability to commute/relocate:

- Gloucester, ON K1V 1S1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Food Handler Certification (required)
- Smart Serve (required)

Work Location: In person

Application deadline: 2023-07-18
Expected start date: 2023-07-21

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