Family Information Line Counsellor

4 weeks ago

Ottawa, Canada CFMWS Full time

**WHO WE ARE**

**THE ROLE**
The Family Information Line Counsellor will plan, organize, and coordinate the operations and delivery of the Virtual MFRC. They will assess and review client needs and identify which program or service best responds to the client request and/or need. They will provide individual, couple, family counselling to Canadian Armed Forces (CAF) families and/or refers clients to alternate professional and community resources. They will provide crisis intervention to CAF members and their families as well as program consultation to CAF members, their families and military entities.

**QUALIFICATIONS NEEDED** Education, Certifications and Licenses**

College diploma or certificate in Social Work, Sociology or a related field

AND

Several years of experience in social services or in a related field

**Experience**
- In researching, planning, organizing, and coordinating operations and delivery of information and counselling services
- In supportive counselling
- In crisis intervention
- In critical incident stress debrief procedures
- In coordinating projects
- In using various communication systems
- In facilitating and monitoring social media sites
- In planning and conducting presentations
- In preparing reports
- In building working rapport
- In virtual programming
- In the mental health industry, an asset

**Competencies, Skills and Abilities**

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

**LANGUAGE REQUIREMENTS**
Bilingual Essential

Reading: Advanced Level

Writing: Functional Level

Oral: Advanced Level

**BENEFITS AVAILABLE**
CFMWS is committed to the health, safety and well-being of our employees and their families and offers a competitive total rewards package.

Some of the benefits we offer include:
**Work Life Balance**: Vacation pay.

**Retirement Planning**: Group savings plans (TFSA, RRSP).

**OTHER INFORMATION** CONDITIONS OF EMPLOYMENT**:

- The incumbent will be required to be available during daytime hours, evening hours and weekend shifts.
- This position requires the incumbent to be available to cover absences and vacancies.
- This position may require some travel.
- Due to COVID-19, health and safety considerations are being taken and this position may be asked to remote/tele-work.
- The selection process will be done virtually.

**START DATE**
TBD

**INCLUSION AND ACCOMMODATION**

Job Reference: CFMWS06435

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