Care Manager

6 months ago

Edmonton, Canada SE Health Full time

SE Health is looking to hire a Care Manager (LPN/RNs) to work in Edmonton and the surrounding area. SE Health is hiring on behalf of Care at Home by ExquisiCare and currently seeking a temporary Care Manager for a 1 year contract.

**ABOUT US**:
Care at Home is brought to you by ExquisiCare, Edmonton’s most caring and professional boutique provider of residential, supportive living accommodations and care for the elderly. Home care in Edmonton is our calling. Our caregivers are guided by the ExquisiCare core values of **love, reverence and family.**

For our Care at Home clients, family is of utmost importance. At Care at Home, we strive to provide seniors with the quality of loving, assisted living care that they would receive from a family member, to enhance quality of life and give peace of mind.

The Care Manager ensures quality of client care by supervising Health Care Aide’s and Licensed Practical Nurse’s in Edmonton, performing routine community visits, working collaboratively with agency staff and with other care professionals involved in the provision of care. Perform duties within the competency guidelines and standards of practice outlined by the college of LPNs/HCAs of AB and the current legislative scope of practice in a community health setting.

**Key Duties and Responsibilities**:

- Provides guidance to service co-ordination to ensure effective day to day operations
- Supervises HCAs and LPNs by providing ongoing feedback and conducting probationary and annual performance reviews.
- Participates in orientation, training and setting of performance expectations of new HCAs and LPNs
- Maintains and fosters effective and timely communication with Schedulers and HCAs and LPNs
- Recommends training requirements for individual HCAs/LPNs and assists with ongoing HCA/LPN educational opportunities, including providing in-house education
- Identifies skills and/or knowledge gaps relative to the HCA/LPN program operations and ensure the staff have the skill set to meet individual client needs
- Provides consultation and training for delegable tasks. Must have an in depth understanding of the Personal Assistance Guidelines (2008)
- Conducts client visits and updates care plan information. Oversees the implementation of individual care plans as determined by assessment. Communicates client care plans to HCAs/LPNs and Schedulers
- Documents, investigates, and responds to inquiries, client feedback and concerns related to the delivery of home support services by investigating HCA/LPN practice issues and taking required and timely action
- Provides information to HCAs/LPNs, clients, and families with regard to available resources
- Provides advocacy services on behalf of HCA/LPNs clients, and families
- Assists with WCB AB accident investigation follow-up as required including home visits to review and ascertain events that led to the accident. Reports information verbally and in writing to Chair, OH & S committee
- Maintains pertinent records (i.e., employee files - paper and dated notes, visit reports) including computer records as required
- Practices Performance Management and Participates in HCA/LPN corrective practice discussions as required
- Provides back up for other teams during any absences
- Rotates on call as necessary
- Collaborates with Schedulers to effectively deploy HCAs/LPNs recognizing the impact of key cost drivers i.e. travel time, mileage, etc.
- Follows employee relations processes and relevant policies and procedures
- Maintains up to date knowledge of relevant agency policies and procedures and recommends changes as appropriate
- Completes data collection for chart audit and other quality reports
- All other reasonable duties as assigned

**Qualifications**:
**Education, Training and Experience**:

- Full scope LPN Certification, current CLPNA registration required.
- Full scope of RN Certification, current CRNA registration required.
- Equivalent education, training, and experience as determined by the employer.
- Training and proficiency in computer operations.
- One-year previous nursing experience in a health care setting.
- One-year of supervisor experience

**Skills and Abilities**:

- Communicate effectively both verbally and in writing
- Supervisory experience and skills
- Independent worker with a minimum of supervision
- Good health, physically and mentally able to carry out the assigned duties in the working environment
- Ability to establish and maintain harmonious working relationships, and to participate effectively as a team member
- Ability to recognize changes in clients
- Computer skills
- Must have a valid driver’s license and access to a personal vehicle

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