Concierge

2 months ago

Surrey, Canada Private Company - Residential Building Management Full time

**CONCIERGE : RESIDENTIAL STRATA BUILDINGS**

**Locations**: Close to Surrey Central Skytrain Station

The Concierge will work directly with our Operations Management Team in ensuring smooth operations in their designated site(s). They hold a key leadership role in their building(s), overseeing all aspects of client relations with residents, property managers, building staff, contractors and where applicable, developer staff.

As Concierge professionals, we work directly with our Operations Management Team in ensuring smooth operations in their designated site(s). We hold a key role in our building(s), overseeing all aspects of client relations with residents, property managers, building staff, contractors and where applicable, other staff.

Concierge provide front desk and administration services, exceeding the expectations of the Concierge job description.

We are nimble in responding to the demands of our sites, adopt a “team” perspective, and excel under pressure. With reliability and accountability, Concierge problem-solve and think quickly to resolve matters using tact and discretion.

**Duties**:

- Providing front desk & facility administration
- Handle access to property, resident records, requests by residents and site staff
- Coordinate, record, change and administer moving in / out schedules
- Coordinate elevator bookings, amenity bookings
- Address resident requests, concerns and complaints
- Effectively responding to property manager’s requests
- Maintain, monitor site security, patrolling frequently
- Handle complains politely
- Troubleshoot, investigate facility issues
- Minimum 1 year Strata Concierge experience
- Minimum 1 year hospitality / hotel front desk experience
- Minimum 2 years in fast-paced customer facing roles
- Genuine customer-service focus & commitment to high standards of service
- Superb ability to listen and proactively address issues
- Great at multi-tasking, handling multiple demands
- Excellent communication skills, including professional writing
- Hospitality training/hospitality industry experience
- High proficiency with MS Word, Excel, Outlook

**Work Environment**:

- Full-time 40 hours
- Weekdays 3PM-11PM
- Weekends 3PM-11PM
- Must work Statutory Holidays when occurring on assigned work days
- Fast-paced environment
- Use of computer equipment, including spreadsheets, to produce reports
- Physical capacity for regular walking and monitoring premises

**Job Types**: Part-time, Permanent

Pay: $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Burnaby, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Concierge/ Hospitality: 2 years (required)

Work Location: In person

Expected start date: 2024-11-18

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